Communicating-Effectively-Write-Speak-and-Present-With-Authority.pdf

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Best Practices: Communicating Effectively
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BEST PRACTICES:
Communicating
Effectively
W RITE , S PEAK , AND P RESENT WITH A UTHORITY
G ARRY K RANZ
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Contents
PREFACE
v
1 COMMUNICATING CLEARLY IN WRITING 1
The Basics of Communicating
in Writing
2
2 DIGITAL COMMUNICATION 17
Communicating via E-mail 18
IM: Sending Messages in an Instant 45
3 PRECISION ON PAPER
49
Crafting Smart, Snappy Memos
50
The Enduring Letter
60
The Report
87
Recording Meeting Minutes
103
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4 ORAL COMMUNICATION
107
The Nonverbal Nexus
108
One-on-One Discussions
108
Telephone: The Rules
of Engagement
123
Conference Calls and
Videoconferencing
128
Presenting in Public
132
OFF AND RUNNING
138
RECOMMENDEDREADING
142
INDEX
146
ABOUT THE AUTHOR
CREDITS
COVER
COPYRIGHT
ABOUT THE PUBLISHER
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