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PRACTICAL SOLUTIONS FOR
EVERYDAY WORK PROBLEMS
by Elizabeth Chesla
NEW YORK
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Copyright © 2000 LearningExpress, LLC.
All rights reserved under International and Pan-American Copyright Conven-
tions. Published in the United States by LearningExpress, LLC, New York.
Chesla, Elizabeth L.
Practical Solutions for Everyday Work Problems / by Elizabeth Chesla.
p. cm. —
ISBN 1-57685-203-2
1. Problem solving. 2. Decision making. 3. Creative ability in
business. I. Title. II. Series.
HD30.29.C445 1999
658.4'03—dc21
99-11368
CIP
Printed in the United States of America
9 8 7 6 5 4 3 2 1
First Edition
For Further Information
For information on LearningExpress, other LearningExpress products, or bulk
sales, please write to us at:
LearningExpress™
900 Broadway
Suite 604
New York, NY 10003
Please visit LearningExpress on the World Wide Web at www.LearnX.com
ISBN 1-57685-203-2
 
CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
SECTION I: Outlining the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 1: Just What Is a Problem? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 2: Identifying the Problem, Part I: The Current Situation . . . . . . 17
Chapter 3: Identifying the Problem, Part II: The Desired State or Goal . . 25
Chapter 4: Breaking the Problem into Its Parts. . . . . . . . . . . . . . . . . . . . . 33
Chapter 5: Gathering the Facts and Summarizing the Problem . . . . . . . . 41
SECTION II: Developing a Problem-Solving Disposition . . . . . . . . . . . . . . 49
Chapter 6: Atmosphere and Attitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Chapter 7: Rekindling Your Curiosity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Chapter 8: A Matter of Perspective. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Chapter 9: Igniting Your Creativity, Part I . . . . . . . . . . . . . . . . . . . . . . . . . 77
 
Chapter 10: Igniting Your Creativity, Part II . . . . . . . . . . . . . . . . 85
SECTION III: Finding a Solution . . . . . . . . . . . . . . . . . . . . . . . . . 91
Chapter 11: Brainstorming Solutions, Part I . . . . . . . . . . . . . . . . 93
Chapter 12: Brainstorming Solutions, Part II . . . . . . . . . . . . . . 101
Chapter 13: Brainstorming Solutions, Part III . . . . . . . . . . . . . . 109
SECTION IV: Evaluating Your Solutions . . . . . . . . . . . . . . . . . . 115
Chapter 14: Evaluating Solutions, Part I. . . . . . . . . . . . . . . . . . 117
Chapter 15: Evaluating Solutions, Part II . . . . . . . . . . . . . . . . . 127
Chapter 16: Common Errors in Reasoning, Part I . . . . . . . . . . . 137
Chapter 17: Common Errors in Reasoning, Part II . . . . . . . . . . 145
SECTION V: Implementing and Presenting Your
Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Chapter 18: Implementing Your Solution. . . . . . . . . . . . . . . . . 153
Chapter 19: Presenting Your Solution . . . . . . . . . . . . . . . . . . . 163
Chapter 20: Putting It All Together: A Final Review . . . . . . . . 171
ADDITIONAL RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
 
INTRODUCTION
T he problem is, we can’t get away from problems. No
Effective problem solvers go places. Their ability to handle difficult situa-
tions, to somehow avoid disaster and make things right again, makes
them extremely valuable in the workplace. And the benefits of their prob-
lem-solving skills aren’t confined to the office alone. Effective problem
solvers may not have fewer problems than the rest of us, but because they
know how to handle those problems, they do tend to have less stress,
more success, and more fun at home, at school, and at play.
This book is designed to help you solve problems both confidently
and effectively—especially those problems that you may face on the job.
If you ever feel paralyzed by problems, if you’re in a position where you
1
matter who we are or what we do, we all have to face them. What
we can control is how we handle them. We can let problems weigh
us down and frighten us into inaction, or we can use problem-solving
strategies to tackle even the most difficult challenges that come our way.
 

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