################################################################################ Ubisoft Entertainment Prince of Persia README.TXT 0.01 ################################################################################ Table of Contents ################################################################################ 1. Installation 1.1. Hardware requirements 1.2. Language selection 2. Troubleshooting 2.1. Installation of video drivers 2.2. Installation of audio drivers 2.3. DirectX 9.OC installation 2.4. Bugs and comments 3. Useful web sites, contacts and technical support 3.1. Technical support 3.2. Useful web sites ################################################################################ 1. Installation ################################################################################ 1.1. Hardware requirements Minimum configuration: Operating System: Windows® XP (with Service Pack 2)/Windows Vista ® (only) Processor: 2,6 GHz Intel® Pentium ® D dual-core processor or AMD Athlon ™ 64 X2 3800+ RAM: 1 Go for Windows XP / 2 Go for Windows Vista Video Card: 256 Mo compatible DirectX ® 10.0 video card or DirectX 9.0 compatible video card supporting Shader Model 3.0 or higher. (See list of supported cards.)* Sound Card: DirectX 9.0 compatible sound card DirectX version: DirectX 9.0 (included on game disk) DVD-Rom: double layer DVD-Rom player Hard Drive Space: 9 Go Supported Peripherals: Keyboard, mouse, and optional game controller * This game does not support Windows 98/ME/2000/NT. Recommended configuration: Processor: Intel Core® 2 Duo 2,2 GHz or AMD Athlon 64 X2 4400+ or higher Sound Card: 5.1 sound card Peripherals: Xbox 360® for Windows game controller List of supported Video Cards at Time of Release: ATI® RADEON® X1600*/1650*-1950/HD 2000 to 4000 series NVIDIA GeForce® 6800*/7/8/9/GTX 200 series *PCI Express only Laptop versions of these cards are not fully supported. For an up-to-date list of supported chipsets, please visit the FAQ for this game on our support website at: http://support.ubi.com, NOTE: This game contains technology intended to protect against copying that may conflict with disks or virtual drives. -------------------------------------------------------------------------------- 1.2. Language selection The language selected at the beginning of the installation is the language used in the game. To change the language, you must uninstall and then reinstall the game. ################################################################################ 2. Troubleshooting ################################################################################ 2.1. Installation of video drivers and motherboard drivers If you experience video problems, install the latest available drivers for your video card and motherboard. Links to video card and motherboard manufacturers are listed at the end of this document. -------------------------------------------------------------------------------- 2.2. Installation of audio drivers If you experience sound problems, install the latest audio drivers for your sound card. Links to sound card manufacturers are listed at the end of this document. -------------------------------------------------------------------------------- 2.3. Installation of DirectX 10 To function correctly, Prince of Persia requires DirectX DLL version from August 2008 or later. The latest version of DirectX can be downloaded at: http://www.microsoft.com/windows/directx DirectX is also available on the installation disk in the Support\DirectX folder. If you receive an error message indicating missing DLL, reinstall DirectX from the installation disk. -------------------------------------------------------------------------------- 2.4. Bugs and comments * It is not recommended to install this game in the Windows registry (usually C:\Windows), in one of its sub-directories or at the root of the system disk (usually c:\). * Before installing the game it is recommended to exit all open applications, in order to minimize the risk of software conflicts. * If you experience monitor problems, open the control panel of your graphics card and verify that its driver is configured to give preference to application parameters. * Although this game can run on a computer with a single core processor, Ubisoft will not be developing updates to fix possible problems that might occur on this type of computer. * You may experience performance difficulties when playing with certain ATI cards, if so, we highly recommend that you update your graphics drivers. Drivers can be found on the ATI web site. We recommend Catalyst 8.12 drivers or the latest version. * With ATI & Nvidia Dx9 cards, graphics corruption might occur when resolution is set to maximum and anti-aliasing is active. To resolve the problem, update your video card drivers. If the problem persists, lower the anti-aliasing until the bug disappears. Setting anti-aliasing to “none” should solve the problem. * On CRT displays the refresh rate might be below the optimal. The refresh rate can be overridden by using Start -> Run -> dxdiag, select the More Help tab and use the Override option there. ################################################################################ 3. Useful web sites, contacts and technical support ################################################################################ -------------------------------------------------------------------------------- 3.1. Technical support Before contacting Ubisoft’s Technical Support Department, please ?rst read through this manual and the README ?le (on the game CD). Also browse through our FAQ listings or search our support database at our website, http://support.ubi.com. Here you will ?nd the most recently updated information since the game’s release. Also please make sure that your computer meets the minimum system requirements, as our support representatives will be unable to assist customers whose computers do not meet these criteria. Whenever you contact the Technical Support Department, please include the following information or have it available if you are calling: -Complete product title (including version number). -Exact error message reported (if applicable) and a brief description of the problem you’re encountering. -Processor speed and manufacturer. -Amount of RAM. -Operating system. -Video card that you are using and amount of RAM it has. -Maker and speed of your CD-ROM or DVD-ROM drive. -Type of sound card you are using. Support Over the Internet: This is the best way to ?nd answers to common issues seen with our games. Our Frequently Asked Questions list is available 24 hours a day, 7 days a week and contains the most up-to-date Technical Support information available, including patches that can be downloaded free of charge. We update the Support pages on a daily basis, so please check here ?rst for solutions to your problems: http://support.ubi.com. Contact Us by Webmail: Due to high volumes of spam, viruses, and other non-support-related contacts, we no longer offer support via standard email. However, we do provide something better, webmail. By taking your questions directly through our website, we have completely eliminated all spam contacts. As a result, we are able to respond to your questions much more quickly than we could through standard email. To send us a webmail simply log into our site at http://support.ubi.com. From this site, you will be able to enter the Ubisoft Solution Center, where you can browse through our lists of Frequently Asked Questions (FAQ), search our database of known problems and solutions, and send in a request for personal assistance from a Technical Support representative by using the Ask a Question feature on the Frequently Asked Questions page. Most webmail contacts are responded to within two business days. Contact Us by Phone: You can also contact us by phone by calling (919) 460-9778. Please note that this number is for technical assistance only. No gameplay hints or tips are given over the Technical Support line. When calling our Technical Support line, please make sure you are in front of your computer and have all of the necessary information listed above at hand. Be advised that our Technical Support representatives are available to help you Monday through Friday from 9 am–9 pm Eastern Time. While we do not charge for technical support, normal long distance charges apply. To avoid long distance charges, or to contact a support representative directly after these hours, please feel free to browse our Frequently Asked Questions lists or to send us a webmail. Webmail questions usually receive a response within two business days. Pour du service en français, veuillez contacter / Para la ayuda en español llame: (866) 824-6515. Contact Us by Standard Mail: If all else fails you can write to us at: Ubisoft Technical Support • 3200 Gateway Centre Blvd. • Suite 100 • Morrisville, NC 27560 Return Policy: Please do not send any game returns directly to Ubisoft before contacting Technical Support. It is our policy that game returns must be dealt with by the retailer or online site where you purchased the product. If you have a damaged or scratched CD, please visit the FAQ listing for your game and get the latest replacement policy and pricing. We will not accept unsolicited returns/exchanges without prior approval and an RMA (Return Materials Authorization) number from a support representative. -------------------------------------------------------------------------------- 3.2. Useful web sites Official Prince of Persia site: http://prin...
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