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essentials
Writing,
Speaking,
Listening
Time-saving books that teach specific skills to busy
people, focusing on what really matters; the things that
make a difference – the essentials.
Other books in the series include:
Writing Business E-mails
Making the Most of Your Time
Coaching People
Leading Teams
Making Meetings Work
The 80/20 Management Rule
Solving Problems
Delegating
Expand Your Vocabulary
Preparing a Marketing Plan
Speaking in Public
Making Great Presentations
Writing Good Reports
Writing Great Copy
For full details please send for a free copy of the latest catalogue.
See back cover for address.
Writing,
Speaking,
Listening
Helen Wilkie
ESSENTIALS
Published in 2001 by
How To Books Ltd, 3 Newtec Place,
Magdalen Road, Oxford OX4 1RE, United Kingdom
Tel: (01865) 793806 Fax: (01865) 248780
e-mail: info@howtobooks.co.uk
www.howtobooks.co.uk
All rights reserved. No part of this work may be reproduced or stored
in an information retrieval system (other than for purposes of review),
without the express permission of the publisher in writing.
#
Copyright 2001 Helen Wilkie
British Library Cataloguing in Publication Data.
A catalogue record for this book is available from
the British Library.
Edited by Diana Brueton
Cover design by Shireen Nathoo Design
Produced for How To Books by Deer Park Productions
Typeset by PDQ Typesetting, Newcastle-under-Lyme, Staffordshire
PrintedandboundinGreatBritain
NOTE: The material contained in this book is set out in good faith for
general guidance and no liability can be accepted for loss or expense
incurred as a result of relying in particular circumstances on
statements made in the book. Laws and regulations are complex
and liable to change, and readers should check the current position
with the relevant authorities before making personal arrangements.
ESSENTIALS is an imprint of
How To Books
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