hp_service_manager_tailoring_best_practices_guide.pdf

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HPServiceManager

FortheWindowsandUnixoperatingsystems

SoftwareVersion:9.30

TailoringBestPracticesGuide

DocumentReleaseDate:July2011

SoftwareReleaseDate:July2011

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TailoringBestPracticesGuide

LegalNotices

Warranty

Theonly warranties forHP products andservices areset forth intheexpress warranty statements

accompanying such products andservices. Nothing herein should beconstrued as constituting an

additional warranty. HP shall not beliable fortechnical oreditorial errors oromissions contained

herein.

Theinformation contained herein is subject tochange without notice.

RestrictedRightsLegend

Confidential computersoftware. Valid license from HP required forpossession, useorcopying.

Consistent with FAR 12.211 and12.212, Commercial ComputerSoftware, ComputerSoftware

Documentation, andTechnical Data forCommercial Items arelicensed totheU.S. Government

undervendor's standard commercial license.

CopyrightNotice

© Copyright 1994-2011 Hewlett-Packard Development Company, L.P.

TrademarkNotices

Adobe™ is atrademark of Adobe Systems Incorporated.

Java is aregistered trademark of Oracle and/orits affiliates.

Microsoft® andWindows® areU.S. registered trademarks of Microsoft Corporation.

Oracle® is aregistered US trademark of Oracle Corporation, Redwood City, California.

UNIX® is aregistered trademark of TheOpen Group.

Foracomplete list of open source andthird party acknowledgements, visit theHP Software

Support Online web siteandsearch fortheproduct manual called HPServiceManagerOpen

SourceandThirdPartyLicenseAgreements .

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TailoringBestPracticesGuide

DocumentationUpdates

Thetitlepage of this document contains thefollowing identifying information:

l Software Version number, which indicates thesoftware version.

l Document Release Date, which changes each time thedocument is updated.

l Software Release Date, which indicates therelease date of this version of thesoftware.

Tocheck forrecent updates ortoverify that youareusing themost recent edition of adocument, go

to:

http://h20230.www2.hp.com/selfsolve/manuals

This siterequires that youregisterforanHP Passport andlogon. ToregisterforanHP Passport

ID, goto:

http://h20229.www2.hp.com/passport-registration.html

Orclick the Newusers-pleaseregister link ontheHP Passport logonpage.

Youwill also receive updated ornew editions if yousubscribe totheappropriate product support

service. Contact yourHP sales representative fordetails.

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TailoringBestPracticesGuide

Support

Visit theHP Software Support Online web siteat:

http://www.hp.com/go/hpsoftwaresupport

This web siteprovides contact information anddetails about theproducts, services, andsupport

that HP Software offers.

HP Software online support provides customerself-solve capabilities. It provides afast and

efficient way toaccess interactive technical support tools needed tomanage yourbusiness. As a

valued support customer, youcanbenefit by using thesupport web siteto:

l Search forknowledge documents of interest

l Submit andtrack support cases andenhancement requests

l Download software patches

l Manage support contracts

l Look upHP support contacts

l Review information about available services

l Enterintodiscussions with othersoftware customers

l Research andregisterforsoftware training

Most of thesupport areas require that youregisteras anHP Passport userandsign in. Many also

require asupport contract. ToregisterforanHP Passport ID, goto:

http://h20229.www2.hp.com/passport-registration.html

Tofindmore information about access levels, goto:

http://h20230.www2.hp.com/new_access_levels.jsp

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Contents

Tailoring Best Practices Guide

1

Contents

5

Introduction to tailoring best practices

8

Assumptions

8

What is tailoring?

9

Form tailoring

10

What is a form?

10

Form tailoring use cases

10

Selecting values from options in a control

11

Combo Box

11

Comfill

12

Selecting values from options on a form

14

Radio Button

14

Checkbox

15

Changing the options available based on prior user input

16

DVD select statements

16

Recursive fills

18

Displaying related data

20

Subform

20

Grouping related controls

22

Group

22

Frame

24

Typing text into a control

25

Text

25

Text Area

26

HTML Editor

27

Managing global lists

28

Removing unused global lists

29

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