ucmdb_integration.pdf

HP Service Manager Software

for the Windows® and Unix® operating systems

Software Version: 9.30

HP Universal CMDB to HP Service Manager Integration Guide

Document Release Date: July 2011

Software Release Date: July 2011

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Contents

1In rodu ion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Purpose of the integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Multi-tenancy requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

What multi-tenant information is stored in UCMDB? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

What multi-tenant information is stored in Service Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unique logical names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Synchronization of company records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

UCMDB Customer ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

UCMDB User ID and password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Company Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Company information replicated to CI records and relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Company information replicated to incident records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Schedule records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Integration setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Integration requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Create an integration point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

HP Universal CMDB 7.52 to 8.x setup overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Install the Service Manager integration package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Add an RMI adapter data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Add a new Changes adapter data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Add a Service Desk adapter data store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

HP Service Manager setup overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Add the UCMDB connection information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Edit the Process Definition record to support a UCMDB 7.52 system . . . . . . . . . . . . . . . . . . . . . . . . . 30

Enable multi-tenancy support for the integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configure the Service Manager System Information Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Add tenant-specific UCMDB User ID and password values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Add UCMDB Customer ID values to existing companies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Synchronize existing companies from Service Manager to UCMDB . . . . . . . . . . . . . . . . . . . . . . . . 33

View whether company information is in UCMDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Resynchronize an existing company with UCMDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Inactivate a synchronized company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Reactivate an inactive company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Add reconciliation rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Use join tables for reconciliaton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Sequence of reconciliation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Create a DEM reconciliation rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Add Discovery Event Manager rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CI attributes displayed in change and incident records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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