DOC-00122989 [Endeavor][EMEA] No IMEI shown in the device A01.pdf

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HTC Corporation
Technical Service Advisory
DOC-00122989
Released Date:
2012/06/21
Revision:
A01
Model:
Endeavor
Reference DOC:
DOC-00122281
Title:
[Endeavor] No IMEI shown in the device
Revision Detail:
Category:
Others
Related Team:
EMEA ASP
Effective Date:
2012/06/21
Description:
This SA aims to advise the troubleshooting process of No IMEI shown in the device while Airplane
mode is enabled.
[Condition(s) to follow this service advisory:]
1: When device has no IMEI shown in the device;
Go to Settings and select About Phone to check IMEI status.
HTC confidential
© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 3
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Or dial *#06# to check IMEI status. No IMEI shows on the screen.
Action 1:
I.
Go to Settings and disable Airplane mode .
HTC confidential
© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 3
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II.
Press and hold power button until “ Phone options ” message shown on the screen. Then select
“ Restart ” to restart to device.
Action 2:
I.
Go to Settings and select About Phone to check the IMEI number.
II.
Or dial *#06# to check the IMEI number.
Product Owner:
Anthoni_Lu
HTC Contact :
Name: Alvin Tan
Te l: +441753218960 #8928
E-Mail ： alvin_tan@htc.com
Originator:
Alvin Tan
Approved By:
Simon Harper
Service site:
Engineer leader sign :
Implement Date:
All Related Personnel Sign here:
Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or
legally privileged. The document must not be copied or shown to anyone without HTC’s permission.
HTC confidential
© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 3 of 3
SA-OT006-0916
6/25/2012 8:48:17 PM
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