DOC-00120099 [Endeavor][EMEA] Cannot detect simcard or Network service failure A01.pdf

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HTC Corporation

Technical Service Advisory

DOC-00120099

Released Date:

2012/05/03

Revision:

A01

Model:

Endeavor

Material Used:

71H04206-XXM

Title:

[Endeavor][EMEA] Cannot detect simcard or Network service failure repair

Reference DOC:

DOC-00119875

Revision Detail:

Category:

H/W Related

Related Team:

EMEA ASP

Failure/Repair Code:

FC : F307 (Fail to Detect SIM or RUIM Card)

FC : F308 (Network Service Failure (including drop call,

roaming)

RC :G111 (Replace SIM tray)

Effective Date:

2012/05/03

Description:

This Service Advisory aims to provide repair method when encountering Cannot detect SIM card or

Network service failure issue for preventing unnecessary L2.5 repair and MB replacement.

Implement this SA:

1. When customer complains about device cannot detect SIM card

2. When customer complains about Network service failure

Action:

1. When customer complains about device “Cannot detect SIM card or Network service failure”, it is

strongly recommended to replace a new SIM tray as the first repair action . If the failure symptom

cannot be fixed, please carry out further repair actions such as, Level 2.5 repair or replace the main

board.

(Cannot detect SIM card) (Network service failure)

HTC confidential

© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2

SA-HW006-0916

5/7/2012 5:57:47 PM

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Reporting rule for in-warranty repair:

1. If the device with “Cannot detect SIM card” failure fixed by a new SIM tray replacement, report as

below;

Failure

code

Repair

code

Material Used_1

Warranty1

F307

G111

71H04206-XXM

Y

2. If the device with “Network service failure” fixed by a new SIM tray replacement report as below,

Failure

code

Repair

code

Material Used_1

Warranty1

F308

G111

71H04206-XXM

Y

Product Owner:

Anthoni_Lu

HTC Contact :

Name: Alvin Tan

Tel: +441753218960 #8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin Tan

Approved By:

Stefan Bergfors

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

© 2012, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2

SA-HW006-0916

5/7/2012 5:57:47 PM

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