HP LaserJet Family Quick Reference Service Guide Volume II (1999).pdf

May 1999 Edition

HP LaserJet Family

Quick Reference

Service Guide

Volume II

HP LaserJet Family

Quick Reference

Service Guide

Volume II

Company, 1999

adaptation, or translation without prior

written permission is prohibited, except

as allowed under the copyright laws.

Publication number

5090-3390

First edition, May 1999

Trademark credits

MS-DOS ® is a U.S. registered

trademark of Microsoft Corporation.

UNIX is a registered trademark in the

United States and other countries,

licensed exclusively through X/Open

Company Limited.

Warranty

The information contained in this

document is subject to change without

notice.

Hewlett-Packard makes no warranty

of any kind with respect to this

information. HEWLETT-PACKARD

SPECIFICALLY DISCLAIMS THE

IMPLIED WARRANTY OF

MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for

any direct, indirect, incidental,

consequential, or other damage

alleged in connection with the

furnishing or use of this information.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714 U.S.A.

Contents

1 Control panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Error listings, descriptions, and recommended actions

2 Service mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

How to access service mode and related functions

3 Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

DC voltages, test points, and tools

4 Input/output (I/O) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Printer interface and cabling information

5 Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Supported sizes and specifications for paper and special media

6 Toner cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Cartridge weights, capacities, and potential service issues

7 Printer options and replaceable parts. . . . . . . . . . . . . . . . . . 131

Support matrix and part numbers for accessories

8 Printer parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Selected high-usage replacement parts

9 Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Image defect samples, suspect causes, and remedies

10 Wiring diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Main wiring schematics

11 Services and support/resources and training . . . . . . . . . . . 229

How and where to get training, support, and materials

12 Hewlett-Packard LaserJet Companion . . . . . . . . . . . . . . . . . 235

HP LaserJet Companion information and specifications

A Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . 239

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Contents 3

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