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Career Skills Library
Communication Skills
Second Edition
Career Skills Library
Communication Skills
Leadership Skills
Learning the Ropes
Organization Skills
Problem Solving
Professional Ethics and Etiquette
Research and Information Management
Teamwork Skills
FERGUSON
CAREER SKILLS LIBRARY
Communication
Skills
SECOND EDITION
Careers Skills Library: Communication Skills, Second Edition
Copyright © 1998, 2004 by Facts On File, Inc.
All rights reserved. No part of this book may be reproduced or utilized in any
form or by any means, electronic or mechanical, including photocopying,
recording, or by any information storage or retrieval systems, without
permission in writing from the publisher. For information contact
Ferguson
An imprint of Facts On File, Inc.
132 West 31st Street
New York NY 10001
Communication skills.—2nd ed.
p. cm.—(Career skills library)
Rev. ed. of: Communication skills / Richard Worth. c1998.
Includes bibliographical references and index.
Contents: Writing with a purpose—Speaking with conviction—
Communicating confidence—Is anybody listening?—Making meetings
work.
ISBN 0-8160-5517-3 (hc)
1. Business communication. 2. Commercial correspondence. 3. Public
speaking. 4. Listening. [1. Business communication. 2. Listening. 3.
Vocational guidance.] I. Worth, Richard. Communication skills. II. J.G.
Ferguson Publishing Company. III. Series.
HF5718.W67 2004
651.7—dc22
Ferguson books are available at special discounts when purchased in bulk
quantities for businesses, associations, institutions, or sales promotions.
Please call our Special Sales Department in New York at (212) 967-8800 or
(800) 322-8755.
You can find Ferguson on the World Wide Web at
http://www.fergpubco.com
Text design by David Strelecky
Cover design by Cathy Rincon
First edition by Richard Worth
Printed in the United States of America
MP FOF 10 9 8 7 6 5 4 3 2 1
This book is printed on acid-free paper.
2003015064
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