Seagate RMA pack.pdf

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Packaging Instructions-Revised
PACKAGING AND SHIPPING INSTRUCTIONS
FOR SEAGATE PRODUCTS
CONTENTS:
Page 1:
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Content Index
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Purchasing Packaging
Page 2:
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Seagate Return Packaging And Shipping Information
Page 3:
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Seagate Return Packaging And Shipping Information ( continue )
Page 4:
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External & Network Storage Single Pack Packaging Instructions
Page 5:
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3.5” Product Single Pack in SeaShell Packaging Instructions
Page 6:
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3.5” 20-Pack SeaShell Packaging Instructions
Page 7:
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3.5” 5-pack in ESD bag Packaging Instructions
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3.5” 10-pack in ESD bag Packaging Instructions
Page 8:
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3.5” 20-pack in ESD bag Packaging Instructions
Page 9:
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3.5” (20mm) 25-pack Packaging Instructions
Page 10:
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2.5” (Notebook) Single Pack Packaging Instructions
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2.5” (Notebook) 10-pack Packaging Instructions
Page 11:
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2.5” (Notebook) 25-pack Packaging Instructions
Page 12:
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2.5” (Enterprise & Savvio) Single Pack Packaging Instructions
Page 13:
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2.5” (Enterprise & Savvio) 20-pack Packaging Instructions
Page 14:
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1.0” (Handheld) 20-pack Packaging Instructions
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1.0” (Handheld) 50-pack Packaging Instructions
Page 15:
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1.8” (Handheld) 50-pack Packaging Instructions
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1.8” (Handheld) 20-pack packaging Instructions
In event you do not currently retain any of the suggested packaging in this document there are
options to purchase packaging provided below.
PURCHASING PACKAGING:
Seagate does not sell packaging materials separate from our products, neither does Seagate
authorize nor recommend any specific thirty party vendor’s packaging materials or services.
Some companies that provide packaging materials are:
Western Industries – North America Region
Transpac – Europe
All packaging vendors mentioned in this message are independent of Seagate Technology LLC;
Seagate makes no warranty, implied or otherwise, regarding the performance or reliability of
these companies or their products. This information is provided, as is, solely for your information.
To obtain product specifications and warranty information, please contact the respective vendor
directly.
Rev A, July 2008 1 of 15
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PACKAGING AND SHIPPING INSTRUCTIONS
FOR SEAGATE PRODUCTS
SEAGATE RETURN PACKING AND SHIPPING INFORMATION:
Caution: Your original drive will NOT be returned. All data and software will be lost. The
replacement drive will be low-level formatted. If you need data on the drive and do not have a
backup copy, you may want to consider data recovery services before sending the drive to
Seagate for replacement.
THE SEAGATE RMA (RETURN MATERIAL AUTHORIZATION)/RETURN ORDER NUMBER
ISSUED IS FOR THE RETURN OF SEAGATE DEFECTIVE WARRANTY PRODUCT ONLY .
WITHOUT PRIOR APPROVAL, SEAGATE MAY CONSIDER USE OF THIS RMA/RETURN
ORDER NUMBER TO RETURN NON-DEFECTIVE PRODUCT AS FRAUD.
-Please do not combine Seagate products with Maxtor products into a single RMA/Return Order
request.
-Please do not combine Seagate products with Maxtor products into a single shipment.
1.) Remove accessories and spare parts, and return bare drive(s) only ( see exceptions for
External & Network Storage Product returns ).
DO send the power adapter along with external or network product to Seagate.
DO NOT send the interface cables, software, nor the drive stand.
CONSUMER ELECTRONICS SEAGATE HARD DISC DRIVES
S1 Series packing standards.
INTERNAL SEAGATE HARD DISC DRIVES
DO NOT send these internal drive accessories to Seagate:
·
ADAPTERS (note exception for External and Network Products)
·
CABLES
·
CONTROLLER CARDS
·
LITERATURE
·
MANUALS
·
MOUNTING BRACKETS
·
SIDE RAILS
·
SOFTWARE
Rev A, July 2008 2 of 15
-Seagate is not responsible for accessories. Accessories cannot be returned to you.
EXTERNAL & NETWORK STORAGE PRODUCTS
S1 Series products MUST RETURN with the Jewel Case.
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PACKAGING AND SHIPPING INSTRUCTIONS
FOR SEAGATE PRODUCTS
2.) Use original packaging when possible.
-You can find packaging supplier(s) at our Packaging Information page .
-Enclose each drive in a SeaShell container or an ESD (electrostatic) bag. If packaging
more then one drive, use a separate container for each drive.
-Enclose the static-protected drive(s) in 2-inch foam rubber in a corrugated box. Multiple
drives in a single box must have foam rubber between each drive. DO NOT USE foam
packing pellets, bubble wrap, or newspaper.
- Warranty is void if the Seagate cover or top cover, or any seal or label is removed or
damaged, if it improperly packaged, or if the drive experiences shock in excess of its Gs
rating.
You can find more packaging details at:
Consumers and Resellers:
http://www.seagate.com/support/service/pdf/pack.pdf
Partners (Direct):
https://my.seagate.com
3.) Unless covered under contractual agreement, the following applies to all consumers
customer returns:
· You must pay postage charges for all shipments from you to Seagate.
· Send your drive(s) to Seagate using the carrier of your choice. Please use a method
with ability to trace shipment. Seagate is not responsible for shipments for which the
carrier cannot provide proof of delivery.
·
If your product is under warranty, Seagate will pay for postage of
repaired/replacement products from Seagate to you. You must pay all applicable
duties and customs charges for shipments to and from Seagate .
·
Seagate is not responsible for loss or damage during transit. We suggest that you
·
Purchase freight insurance on your shipments.
·
NO COLLECT SHIPMENTS WILL BE ACCEPTED without prior authorization from
Seagate. Shipments arriving at Seagate with charges due and payable by the
originator.
·
You are responsible for saving or backing up data contained in any product returned
to Seagate. SEAGATE WILL HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE
TO OR LOSS OF SUCH DATA WHILE THE PRODUCT IS IN SEAGATE’S
POSSESSION.
- Your original drive will NOT be returned to you
- Replacement products are factory-repaired units.
- Replacements carry the greater of : original warranty balance or 90 days
- Delivery is during normal business hours to the address you provided.
- You (or proxy) must SIGN delivery document at the time of delivery.
- Replacements will NOT be left without proper acceptance by signature.
- All data and software on your returned drive(s) will be lost.
- Replacement disc drives arrive low-level formatted.
- Any required data recovery service must be completed BEFORE sending the drive(s) to
Seagate for replacement.
Rev A, July 2008 3 of 15
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PACKAGING AND SHIPPING INSTRUCTIONS
FOR SEAGATE PRODUCTS
External & Network Storage Products
Single Pack in Retail Box and Generic Shipping Box
Each External or Network Storage device must placed in an anti-static bag; similar to the silver
bag the unit originally came packaged in, then placed between the plastic end caps, and placed
in the shipping container.
IMPORTANT: Unlike Hard Disc Drive returns, it is important that you include the Power
Adapter with your External or Network Storage return.
Rev A, July 2008 4 of 15
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PACKAGING AND SHIPPING INSTRUCTIONS
FOR SEAGATE PRODUCTS
3.5” products in SeaShell
Drives must be placed in SeaShell (plastic clamshell) prior to packing in carton.
Single Pack
Remove appropriate foam tear-outs to accommodate
appropriate size drive.
Rev A, July 2008 5 of 15
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