Troubleshooting Guide
This troubleshooting guide will provide you with information about Star Wars® Knights of the Old Republic® II: The Sith Lords™. You will find solutions to common problems that were encountered while running the game in the Windows 98 Second Edition (SE), Windows Millennium Edition (ME), Windows 2000, and Windows XP operating systems with OpenGL 1.4 and DirectX 9.0c.
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation
4. Performance
5. Video Issues
6. Sound Issues
7. CD-ROM Drive Issues
8. Controller Device Issues
9. DirectX Setup
10. How to Contact LucasArts
11. Web Sites
-1- General Information
DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems that you may encounter while playing the Star Wars Knights of the Old Republic II computer video game. LucasArts makes no representation or warranty about the accuracy of the information provided in this troubleshooting guide, what may result or not result from following the suggestions contained in this troubleshooting guide or your success in solving the problems that are causing you to consult this troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth in the Software License and Limited Warranty to which you previously agreed to be bound.
This troubleshooting guide also contains reference to third parties and/or third party web sites. The third party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of any third party web site referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Knights of the Old Republic II computer video game, including without limitation any link contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not responsible for webcasting or any other form of transmission received from any third party web site nor is LucasArts responsible if the third party web site is not working appropriately, including without limitation if the designated third party web site cannot be accessed due to an inaccurate URL.
LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience, and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of the respective third party or third party web site, or any association with the operators of any third party web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party web sites. Any dealings with third parties (including advertisers) referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Knights of the Old Republic II computer video game or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or promotions.
WARNING PHOTOSENSITIVE SEIZURES
A very small percentage of people may possibly experience a seizure when exposed to certain light patterns, flashing lights or other visual images that appear in computer software games. If you, or anyone in your family, have an epileptic condition, consult your physician before installing or using this software. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can possibly cause a seizure while viewing a computer software game. Reported seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, nausea, headaches, jerking or shaking of arms and legs, disorientation, confusion, or any involuntary movement or convulsions.
To be able to play Star Wars Knights of the Old Republic II, you must have Windows 98 Second Edition (SE), Windows Millennium Edition (ME), Windows 2000, or Windows XP installed and configured correctly and your computer hardware must be OpenGL 1.4 and DirectX 9.0c compatible. To assure that your system is configured correctly, you may need to install the current Windows updates, as well as the latest drivers for your particular motherboard.
Windows 98 SE entered its non-supported phase as of December 2004. Because of this, some hardware manufacturers no longer develop drivers for this operating system.
If you are running Windows 2000 or XP, you must have local Administrator or Power User rights to properly install the game. Only local Administrator rights will allow you to update DirectX in these operating systems.
Computer: 100% DirectX 9.0c compatible computer required.
CPU: Pentium III or Athlon class 1 GHz or faster CPU required.
Pentium 4 or Athlon XP class 1.6 GHz or faster CPU recommended.
Memory: 256 MB RAM required.
512 MB RAM recommended.
Graphics Card: 32 MB OpenGL 1.4 compatible AGP or PCX 3D Graphics card with
Hardware Transform and Lighting (T&L) Capability required.
Sound Card: 100% DirectX 9.0c compatible audio device required.
CD-ROM: Quad Speed CD-ROM required.
16 Speed CD-ROM or DVD-ROM drive recommended.
Input Device: Keyboard and mouse required.
DirectX: Microsoft DirectX 9.0c is included on this CD. You will be prompted to install DirectX
during the installation of this game if this or a more recent version is not already
properly installed on your system.
NOTE: DirectX may require the "latest" updates for your operating system.
This may also include the latest drivers for your particular motherboard,
sound and video hardware.
Installation: Installation requires 3.5 GB of free hard drive space. We recommend that you
have at least an additional 200 MB of free space available after installing the
game for the Windows swap/page file and save games.
-2- General Troubleshooting
Star Wars Knights of the Old Republic II was designed to run under Windows 98 SE, Millennium (ME), 2000, or XP with OpenGL 1.4 and DirectX 9.0c. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly shut down Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is active.) This will help prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide or before attempting to restart the game.
NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the Computer. This will put you back into Windows’ normal operating mode.
· The Star Wars Knights of the Old Republic II CD may have been removed.
· The Star Wars Knights of the Old Republic II CD may be scratched or dirty.
· Your CD-ROM drive may have stopped responding.
· There may be a hardware conflict in your system.
· Your computer may not be 100% DirectX 9.0c compatible.
Please consult DirectX Setup (Section 9) or CD-ROM Drive Issues (Section 7) in this troubleshooting guide for more information.
· Check to see how much room is available on your hard drive to make sure that you have enough free space for Star Wars Knights of the Old Republic II to run. It is recommended that you have at least 200 MB of free space after installing the game for the Windows swap/page file and save games.
· Check to see if you have any other applications running, such as memory managers, screen savers, or virus protection programs. Please refer to Should I Have Other Programs Running in the Background in this section for more information.
· Check that you have the latest video drivers available for your machine. Failure in launching the game may occur because of driver incompatibilities. Please refer to Video Issues (Section 5) for more information.
· Check DirectX Setup (Section 9) in this troubleshooting guide for directions on how to find out if DirectX supports your computer hardware.
· Check the Star Wars Knights of the Old Republic II CD to see if it is dirty or scratched. The CD-ROM drive may be having trouble reading the CD. Please check CD-ROM Drive Issues (Section 7) for more information.
· You may be trying to launch the game on a Windows Profile that does not have Administrator or Power User privileges.
· You may have a corrupted installation. Try uninstalling, and then reinstalling Star Wars Knights of the Old Republic II.
· If none of the suggestions above help, please check Unable to Launch the Game after Installation in Installation (Section 3).
If you end up at a black screen or the game appears to lock up, please press ALT-F4 before trying anything else. If this fails, press CTRL-ALT-DEL once and choose END TASK on Star Wars: Knights of the Old Republic II: The Sith Lords, which should take you back to the desktop. Windows 2000 and XP users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then restart your computer and try running the game again.
· Your sound card may not be fully DirectX compatible. Please look at DirectX Setup (Section 9) in this troubleshooting guide for information about how to check for DirectX compatibility.
· You may need to update the drivers for your sound card.
· Your volume may be turned up too loud in Windows.
· Your amplified speakers may be plugged into speaker-out on your sound card.
Please consult Sound Issues (Section 6) in this troubleshooting guide for more information.
Generally, we have found that it is not a good idea to run any other programs in the background while playing Star Wars Knights of the Old Republic II. Please turn off any active screen savers while running this game, as they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if other programs are running, including virus-detection utilities. You may need to disable or close programs that start automatically when Windows is started, such as the Microsoft Office Toolbar and the Live!Ware Creative Launcher. Some of these programs display icons on the system tray section of your taskbar. If you have icons on your taskbar, right-click on each of them and select the option to disable, unload, or close them before running Star Wars Knights of the Old Republic II. The next time you start your computer, these items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems running Star Wars Knights of the Old Republic II, we recommend that you consult Windows Help for information on how to remove shortcuts or how to keep other programs from running in the background.
When running Star Wars Knights of the Old Republic II in Windows 98 SE, you may see the desktop flash before or after a movie plays if windows are open on the desktop. If this occurs, we recommend that you to close any windows that are open on your desktop before entering the game.
When running Star Wars Knights of the Old Republic II on a low-end system, you may experience some stuttering in the sound and graphics. This usually happens if other programs are running or your system resources are low. Freeing up system resources may improve performance. Check Performance (Section 4) in this troubleshooting guide for more performance tips.
If your computer is equipped with a Power Management feature, you may want to disable it. Please consult your computer's documentation or the manufacturer for assistance in doing this. When Power Management is enabled, the following problems may occur:
· The game may crash or go to a blue screen when sleep mode activates.
· The Windows mouse cursor may appear when the computer returns from sleep mode.
· The monitor may go to a black screen while you are playing or when sitting at one screen for long periods of time.
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