4 LCCI level 2.pdf

English for Business

Level 2

Information Pack

Contents: Sample Paper

Examiner’s Report & Model Answers

Syllabus

SAMPLE PAPER

ENGLISH FOR BUSINESS

LEVEL 2

(Code No: 2041)

_________

Instructions to Candidates

(a) The time allowed for this examination is 2 hours 30 minutes

(b) Answer all 3 questions. Candidates should note that they are required to answer only one section in

question 1.

(d) Credit will be given for correct spelling, punctuation and grammar.

(e) Adequate and appropriate communication is required rather than a particular number of words.

(f) When you finish, check your work carefully.

(g) The use of standard English dictionaries and cordless non-programmable calculators is

permitted. Candidates whose first language is not English may use a bilingual dictionary.

________

QUESTION 1

Situation:

You work for Snugdale Construction Ltd, a large firm of building contractors, based at Papermill

Road, Wolverhampton WV4 6EP. The Administrative Manager is Mrs Ann Lister. The telephone

numbers are 01902 336033/336044 and the fax number is 01902 336055. snugdale@wol.co.uk is the e-

mail address.

Note: This situation applies to all questions.

Write on ONE of the following:

(a)

Mrs Lister tells you that Snugdale Construction Ltd is organising a competition to provide names

for the roads on the new West Farm Estate. The competition will be open to anyone and the first

prize will be £1,000. She adds that she thinks it will be a good source of publicity.

You are asked to explain the competition in a leaflet which will be given to visitors to any of

Snugdale’s offices or sites.

She says, “Wolverhampton Council has issued a brief set of guidelines on how to choose suitable

names … Don’t forget to mention that there are 6 roads and that I must have all entries by the end of

next month”.

She hands you a summary of the Council’s guidelines:

1 names connected with local history preferred

2 an explanation of each suggestion should be given

3 suggested names for streets/roads should not be similar to ones which already exist

4 entrants must name all the roads

5 no names of people

Write the leaflet.

CONTINUED ON NEXT PAGE

QUESTION 1 CONTINUED

(b) Some of your colleagues have said that people who visit the show-houses and site offices are not sure

what to do if they want more information or advice on how to buy one of the homes. You suggest to Mrs

Lister that there should be a notice in every site office and show-house explaining what visitors should

do in the circumstances. You are asked to draft a notice for Mrs Lister to consider.

Here are your notes:

All are welcome to look around if that is all they want to do.

NO PRESSURE!

Duty manager- all sites/offices - 9 o’clock (morning) until 8 o’clock

(evening); Saturdays 10 till 6 and Sundays 10 till 4.

Expert/specialist/professional advice wanted?

We make appointments for you to see anyone .

JUST ASK!

(I must not forget to say that site offices are not open on Mondays.)

Tell them we can give information on loans, insurance, even on selling

their existing property.

ANY HELP/ADVICE THEY WANT – WE PROVIDE.

Draft the notice.

findings. She is particularly interested in suggestions for improvements.

You chose to look at 2 very similar houses, both detached homes costing £90,000: the Charlesdale

house at Stafford and the Pennington house at Shrewsbury.

Here are your notes:

Path leading to door (Charlesdale) - muddy and one of our own lorries

was parked on front lawn.

At the Pennington the door was closed . I rang the bell.

NOT GOOD FOR POTENTIAL TRADE. ( POSSIBLE BUYERS PUT OFF?)

The outside (Pennington) was clean; (garden not weeded)

Both furnished and decorated well - some mud on carpets (Charlesdale).

At Charlesdale no manager on duty and help not offered by anyone else.

Pennington - no leaflets showing prices.

Write the report.

(40 marks)

QUESTION 2

Mrs Lister asks you to draft a reply, ready for her signature, to the following letter which she has received.

She says that you should enquire at the site to check what happened and be tactful in what you write.

Telephone 01902 341685

17 New Street

Wolverhampton

WV6 8RS

Snugdale Construction Ltd

Papermill Road

Wolverhampton

WV4 6EP

12 April …

Dear Sirs

Re Newlands Farm Site

Your building site at Newlands Farm is directly behind our house. You may remember that

my wife and I objected to the building of the houses which backed on to our garden since

we thought they were far too close to our boundary.

Now your workmen have damaged our fence and are refusing to mend it.

They have been most objectionable and shout rude comments at us whenever we go out into

our own garden.

What are you going to do?

Yours faithfully

Frank Timmins

You visit the site and talk to the foreman who says, “Mr and Mrs Timmins use binoculars to watch everything

we do and if we come near to the boundary they immediately come into their garden to argue with us about

building so close. We are only following the plans passed by the Council!”

He adds that the fence had broken because the posts were rotten and that he had said that Snugdale, as a

gesture of goodwill, would replace it with a new one as soon as building was completed.

You report to Mrs Lister who asks you to include in the letter that she will call round herself to see Mr and

Mrs Timmins to discuss the problems.

Draft the letter.

(30 marks)

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