V.Portougal, D.Sundaram - Business Processes - Operational Solutions for SAP Implementation.pdf - SAP - aczerwin

Victor Portougal

University of Auckland, New Zealand

David Sundaram

University of Auckland, New Zealand

Hershey • London • Melbourne • Singapore

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stored or distributed in any form or by any means, electronic or mechanical, including photocopying,

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Library of Congress Cataloging-in-Publication Data

Portougal, Victor, 1941-

Business processes : operational solutions for SAP implementation / Victor Portougal and David

Sundaram.

p. cm.

Summary: "This book is about Enterprise Resource Planning (ERP) systems implementation, focusing

on business operations/processes and information systems to support business operations/processes"--

Provided by publisher.

Includes bibliographical references and index.

ISBN 1-59140-979-9 (hardcover) -- ISBN 1-59140-614-5 (softcover) -- ISBN 1-59140-615-3

(ebook)

1. Management information systems. 2. Industrial management. I. Sundaram, David. II. Title.

HD30.213.P66 2006

658.4'038'011--dc22

2005023876

British Cataloguing in Publication Data

A Cataloguing in Publication record for this book is available from the British Library.

All work contributed to this book is new, previously-unpublished material. The views expressed in this

book are those of the authors, but not necessarily of the publisher.

iii

Dr. Victor Portougal

(1941-2005)

Victor was a wonderful person who deeply impacted all those whom he

touched. His warmth, quick intelligence, hard work, ability to span

interdisciplinary boundaries with ease, and great sense of humor will be

sorely missed by his family, friends, colleagues, and students. Victor taught

me much as I worked closely with him on many projects in the past few

years, especially the art of collaborative work. He also sowed the seeds

in my mind regarding ‘Time as a human construct’. One of the last things

he was going to do was teach me to play chess properly (he was the New

Zealand Senior Chess Champion in 2002). Unfortunately it was not to

be. I will miss him.

David Sundaram

Preface ................................................................................................ viii

Chapter I

Business Processes: Definition, Life Cycle, and Identification .......... 1

Business Process Definition ........................................................... 2

Distinguishing Business Processes from Business Functions ......... 4

The Process Lifecycle .................................................................... 4

Process Identification .................................................................... 6

Conclusion ................................................................................... 19

Chapter II

Business Processes: Modelling, Analysis, and Implementation ....... 20

Introduction ..................................................................................... 20

Process Modelling ............................................................................ 20

Process Analysis .............................................................................. 22

Process Transformation .................................................................. 24

Process Implementation .................................................................. 31

Process Monitoring and Control ..................................................... 32

Mal-Processes: Negative Business Process Scenarios ..................... 34

Conclusion ....................................................................................... 44

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