Pro_Tools_10_3_Read_Me_Win_77550.pdf

Read Me

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7

This Read Me documents important compatibility information and known issues for Pro Tools 10.3 and Pro Tools HD 10.3

software with supported hardware on qualified computers running Windows 7 (32-bit or 64-bit).

Compatibility

Avid can only assure compatibility and provide support for qualified hardware and software configurations.

For the latest compatibility information—including qualified computers, operating systems, and third-party products—visit the

Avid website (www.avid.com/compatibility).

An iLok must be connected at all times while running Pro Tools

Pro Tools requires that an iLok with the appropriate authorizations be connected to the computer at all times. Do not remove the iLok

while running Pro Tools 10.x. If the iLok is removed while Pro Tools is running, one of the following will occur:

Pro Tools displays a dialog giving you the following choices:

• Reinsert the iLok and click Save . Pro Tools saves the session and then quits.

• Click Quit . Pro Tools closes the session without saving and then quits.

– or –

Pro Tools displays a dialog giving you the following choices:

•

Reinsert the iLok and click OK to continue working in Pro Tools.

•

Click Cancel . Pro Tools closes the session without saving and then quits.

Pro Tools does not recognize iLok connected to USB3 ports (PTSW-158204)

Texas Instruments USB3 controllers are currently incompatible with iLok generation 1 & 2 USB dongles. iLok dongles connected to a

Texas Instruments USB3 controller will not be recognized by Pro Tools or the iLok.com web site. Connect any iLok dongles to USB2

ports instead.

When installing Pro Tools, the PACE installer may cause a reboot before Pro Tools 10 can be installed (PTSW-152529)

When installing Pro Tools, certain PACE copy protection components must be installed first that require a reboot. If these components

are already installed—for example, if you are installing Pro Tools 10 over an existing Pro Tools installation—these components are not

re-installed and no reboot is required.

Installing 9.x device drivers after installing Pro Tools 10 causes PACE driver incompatibility (PTSW-153187)

If you install version 9.x device drivers after installing Pro Tools 10, older PACE InterLok drivers will overwrite the newer Pro Tools

10 PACE License Support drivers. This will cause errors when Pro Tools launches and may result in the device not being recognized.

If this occurs, uninstall the version 9.x device drivers, run the PACE License Support installer (available at http://www.ilok.com), then

install the Pro Tools 10 device drivers.

Mixer and Elastic Audio plug-ins from lower versions of Pro Tools are not compatible with Pro Tools 10 (PTSW-136983)

The Mixer and Elastic Audio Plug-ins from lower versions of Pro Tools are not compatible with Pro Tools 10.x. If you encounter an er-

ror indicating that these plug-ins are corrupted please re-run the Pro Tools 10 installer to ensure that the correct plug-ins are installed.

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7 — 9/6/12

Automatic Update Notification will not connect through a proxy server that requires authentication (108837)

Software Updater will not find an active internet connection when behind a proxy server that requires authentication to gain internet ac-

cess. To work around this, the client machine with Software Updater needs to be moved out from behind the proxy or the proxy needs

to allow HTTP access via port 80 without requiring authentication.

Aero causes errors at lower HW Buffer sizes (103563)

With Aero enabled in Windows, Pro Tools will not play back without errors at HW Buffer sizes of 128 and below. Turn off Aero if you

want to use lower HW Buffer sizes.

Changing track output assignments takes a long time (102062)

If your Pro Tools system uses a Mojo and a Magma PE6R4 expansion chassis, changing track output assignments can take between 4–8

seconds with a 24-bit, 96 kHz session. Pro Tools systems with a Mojo and other expansion chassis may also exhibit this behavior. In

contrast, changing track input assignments, as well as deactivating and reactivating a track occurs almost immediately.

When installing Mbox family drivers, a warning appears indicating that there is not enough space available on the DVD drive

(PTSW-158731)

When installing Mbox drivers, if you encounter a warning that not enough space is available on the DVD drive, you can temporarily dis-

able your DVD drive, install the drivers, and then re-enable the DVD drive.

To disable the DVD drive:

From the Start Menu, Right Click on Computer.

Choose Manage.

Click Device Manager.

Expand the DVD/CD-ROM drives by clicking the reveal triangle.

Right-Click on the DVD drive that appears.

Choose Disable.

VENUE FWx for FOH Rack, Mix Rack and SC48 is not supported in Pro Tools 10 (PTSW-151588)

The initial release of Pro Tools 10 does not offer driver support for the VENUE FWx FireWire Option card compatible with VENUE

FOH Rack, Mix Rack and SC48. Customers with these systems should continue to use Pro Tools 9 until further notice.

VENUE systems with two HDx Option cards may not be recognized by Pro Tools HD Native systems (PTSW-142834)

If a second HDx Option card is installed in a VENUE system, it may cause both HDx cards not to be recognized by Pro Tools on HD

Native. A single VENUE HDx Option card is recognized properly by Pro Tools on HD Native, so for consistent performance it may be

necessary to de-install the second HDx card.

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7 — 9/6/12

Issues Resolved in Pro Tools 10.3

Display

Waveform overviews now recalculate correctly after opening a session that was copied in Windows Explorer (for instance,

copying a session from network storage to a local directory.) (PTSW-156992)

Waveforms are now drawn correctly in the Fades dialog when the start or end points are moved in from the edges.

(PTSW-157852)

Pro Tools windows correctly display across multiple monitors with Windows 7. (PTSW-164911)

Playback and Recording

A class of unexpected 9092, 9093, 9128, or 9129 errors no longer occurs. An error that caused the counters to incorrectly

indicate a very high speed of playback or record no longer occurs. (PTSW-163794)

Input meters on HDX systems now properly indicate clipping. (PTSW-165661)

Scrubbing on tracks above 192 voices on HD Native no longer causes Pro Tools to quit unexpectedly. (PTSW-171347)

Destructive Punch

Magic ID error is no longer encountered when using Destructive Punch in certain situations. (PTSW-156797)

Destructive Punch now works properly with interleaved audio files. (PTSW-163841)

Automatic Delay Compensation

Delay Compensation may now be enabled for plug-in sidechains in the Operation preferences. (HDX hardware-accelerated

systems only).

Automation

Automation data can be pasted correctly when Automation Follows Edit is disabled. (PTSW-164539)

Pasting automation selections no longer creates unexpected ramps. (PTSW-158837)

Trimming clips with automation no longer creates unexpected ramps. (PTSW-168444)

Automation trimming is now limited such that the lowest value can be trimmed up only to the maximum possible value, and the

highest value can be trimmed down only to the minimum possible value. (PTSW-167044)

Spurious -9155 (automation too dense) errors have been resolved. (PTSW-158618)

Performance has been improved in Continuous Scroll mode when using the “All tracks in Volume view” key command

Option + “-” (minus) (PTSW-163652)

Pro Tools no longer quits unexpectedly when coalescing volume automation to clip gain. (PTSW-164914)

Clip gain positions are no longer affected by the padding amount in Compact Audio dialog. (PTSW-163745)

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7 — 9/6/12

Editing

Nudging audio within a region no longer affects audio on undisplayed alternate playlists. (PTSW-138403)

Using the Object Grabber to duplicate one or more clips to a different location on the same track(s), either to the insertion point

or by dragging, now correctly results in only the copied clips being object-selected, and not the originals. (PTSW-167253)

Elastic Audio Commit works correctly when there are tempo changes in the session. (PTSW-165797)

Plug-Ins and Processing

Audio sync issues when rendering clip gain on clips with crossfades have been resolved. (PTSW-170425)

The Right-Click menu is now available for making the input (sidechain) active or inactive. (PTSW-166221)

Key input (sidechain) menu text is now italicized when made inactive with the Control-Command key command. (PTSW-166219)

Do To All and Do To Selected are now available for Key input menu active / inactive state.

Mod Delay III correctly recalls tempo sync settings on session open. (PTSW-165514)

Mod Delay III follows tempo changes correctly in Sync mode. (PTSW-165607)

Mod Delay III note value buttons work correctly in stereo link mode. (PTSW-166842)

Native Instruments Kontakt no longer causes Pro Tools menus to become grayed out. (PTSW-166474)

An error in “ViewsUOSWindow.MacCarbon.cpp Line 1817” no longer occurs with several third party plug-ins. (PTSW-168032)

System Usage Window

The CPU Usage meter now displays CPU cycles required for communication with the HD Native and HDX PCIe cards. The meter

is more accurate than before with these systems.

MIDI

MIDI data selection is now correctly based on the displayed location of the data, which is dependent on the “Display Events as

Modified by Real-Time Properties” preference. (PTSW-161895)

MIDI CC data now displays correctly when the “Display Events as Modified by Real-Time Properties” preference is changed.

(PTSW-142253)

Selecting notes with the marquee in Notes or Velocity view, after having done so in a previously opened session, will no longer

cause crashes. (PTSW-164990)

A new preference has been added on the MIDI pane under Delay for External Devices: Notes and Controllers. When enabled,

Pro Tools applies Delay Compensation to MIDI notes and MIDI controller data. This is helpful when monitoring external MIDI

devices outside of Pro Tools.

Control Surfaces

The handling of ICON-specific session data has been optimized to improve performance of the Save Session command.

(PTSW-164767)

On ICON worksurfaces, the LFE channel is available in 5.1 mode on the touchscreen surround panner. (PTSW-136779)

On ICON worksurfaces, when using the EQ III AAX plug-in, the “Q” knob for LF and HF bands in the EQ section now adjusts

Q in bell mode correctly. (PTSW-165549)

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7 — 9/6/12

Video and Synchronization

All Satellite Link and Video Satellite systems now stop on the same location when rewound to the beginning of the session.

(PTSW-161241)

Media Composer now stops in sync when Pro Tools is recording. (PTSW-161353)

Pro Tools stops sending timecode when a played selection ends. Devices receiving timecode stop correctly when Pro Tools

stops. (PTSW-151199)

Locating from a 9-pin controller now reliably updates Pro Tools location. (PTSW-163261)

Spurious timecode values are not sent during certain transport command sequences. (PTSW-167405)

Known Issues

The following sections document known issues you may encounter when using Pro Tools 10.3 and Pro Tools HD 10.3, along with work-

arounds if they exist.

For known issues specific to any of the software options for Pro Tools HD, see the Satellite Link Read Me, the Video Satellite

Read Me, or the Video Satellite LE Read Me.

General Pro Tools Issues

Clicking on a Pro Tools window that may be visible will not always bring Pro Tools to the foreground, especially if a process

is running in Pro Tools (such as Bounce to Disk)

If Pro Tools is not the foreground application, you can bring it to the foreground by doing one of the following:

 Click the Pro Tools icon in the Windows Taskbar.

 Press the Start+Tab keys to bring the Pro Tools application to the front.

Playback of QuickTime video in Pro Tools may stutter or drop frames

When monitoring QuickTime playback in the Pro Tools Video Window on the computer screen, the video image may stutter or drop

frames. To improve results with QuickTime playback, try any of the following:

• Disable Continuous Scrolling.

• Close unnecessary UI windows.

• Try using the DNxHD codec.

• If you have an available PCIe slot in your computer, try using the following:

• A supported Canopus video peripheral for QuickTime DV playback

• Consider using an Avid option that includes a video solution:

•

The Video Satellite option offers guaranteed performance for Avid video playback (QuickTime can also be used via AMA).

•

The Avid Mojo SDI peripheral offers guaranteed performance for standard-definition Avid video

Pro Tools does not launch (58531)

Pro Tools will not launch if hardware drivers are not installed or if there are no Inputs or Outputs set in the Control Panel for your audio

interface. If Pro Tools does not launch, be sure the drivers for your audio interface were installed before Pro Tools installation. For M-

Audio and some third-party interfaces, if the drivers are already installed, go to the Control Panel for your audio interface and make sure

either the Analog or S/PDIF Inputs and Outputs are enabled.

Trying to load a session from an unmapped network drive results in the error: “Pro Tools application has stopped working”

(PTSW-125913)

When trying to load a session from an unmapped network drive, the error “Pro Tools Application has stopped working” will occur. To

avoid this problem, be sure to map the network drive to a drive letter, set up the drive as transfer volume, and then open the session.

Pro Tools 10.3 and Pro Tools HD 10.3 on Windows 7 — 9/6/12

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