Jurans Quality hand book.pdf

JURAN’S

QUALITY

HANDBOOK

Joseph M. Juran Co-Editor-in-Chief

A. Blanton Godfrey Co-Editor-in-Chief

Robert E. Hoogstoel Associate Editor

Edward G. Schilling Associate Editor

Fifth Edition

McGraw-Hill

New York San Francisco Washington, D.C. Auckland Bogotá

Caracas Lisbon London Madrid Mexico City Milan

Montreal New Delhi San Juan Singapore

Sydney Tokyo Toronto

Library of Congress Cataloging-in-Publication Data

Juran’s quality handbook / Joseph M. Juran, co-editor-in-chief,

A. Blanton Godfrey, co-editor-in-chief. — 5th ed.

p. cm.

Previous eds. published under title: Juran’s quality control handbook.

Includes indexes.

ISBN 0-07-034003-X

1. Quality control—Handbooks, manuals, etc. I. Juran, J. M.

(Joseph M.), date. II. Godfrey, A. Blanton. III. Title:

Quality handbook. IV. Title: Quality control handbook.

TS156.Q3618

1998

658.5'62—dc21

98-43311

CIP

McGraw-Hill

reserved. Printed in the United States of America. Except as permitted under the United States

by any means, or stored in a data base or retrieval system, without the prior written permission of

the publisher.

1234567890 DOC/DOC 90321098

ISBN 0-07-034003-X

The sponsoring editor of this book was Linda Ludewig. The editing supervisor was David E. Fogarty,

and the production supervisor was Sherri Souffrance. This book was set in the HB1 design in Times

Roman by Joanne Morbit and Michele Pridmore of McGraw-Hill’s Professional Book Group

Hightstown composition unit.

Printed and bound by R. R. Donnelley & Sons Company.

This book was printed on acid-free paper.

McGraw-Hill books are available at special quantity discounts to use as premiums and sales

promotions, or for use in corporate training programs. For more information, please write to the

Director of Special Sales, McGraw-Hill, 11 West 19th Street, New York, NY 10011. Or contact your

local bookstore.

Information contained in this work has been obtained by The McGraw-Hill

Companies, Inc. (“McGraw-Hill) from sources believed to be reliable. However, nei-

ther McGraw-Hill nor its authors guarantee the accuracy or completeness of any

information published herein, and neither McGraw-Hill nor its authors shall be

responsible for any errors, omissions, or damages arising out of use of this informa-

tion. This work is published with the understanding that McGraw-Hill and its

authors are supplying information but are not attempting to render engineering or

other professional services. If such services are required, the assistance of an appro-

priate professional should be sought.

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ABOUT THE EDITORS

J OSEPH M. J URAN , Co-Editor-in-Chief, has published the leading reference and training materials

on managing for quality, a field in which he has been the international leader for over 70 years. A

holder of degrees in engineering and law, Dr. Juran has pursued a varied career in management as

an engineer, industrial executive, government administrator, university professor, corporate direc-

tor, and management consultant. As a member of the Board of Overseers, he helped to create the

U.S. Malcolm Baldrige National Quality Award and has received over 50 medals and awards from

14 countries, including The Order of the Sacred Treasure from the Emperor of Japan for “. . . the

development of Quality Control in Japan and the facilitation of U.S. and Japanese friendship”;

and the National Medal of Technology from the President of the United States for “his life-

time work of providing the key principles and methods by which enterprises manage the quality

of their products and processes, enhancing their ability to compete in the global marketplace.” He

is also founder of the consulting firm of Juran Institute, Inc., and founder of Juran Foundation, Inc.

The latter is now a part of the Juran Center for Leadership in Quality at the Carlson School of

Management in the University of Minnesota. Among his 20 books, the Handbook is the interna-

tional reference standard.

A. B LANTON G ODFREY ,P H .D., Co-Editor-in-Chief, is Chairman and Chief Executive Officer of

Juran Institute, Inc.. Under his leadership Juran Institute has expanded its consulting, training, and

research services to over 50 countries. Previously, Dr. Godfrey was head of the Quality Theory and

Technology Department of AT&T Bell Laboratories. He is a Fellow of the American Statistical

Association, a Fellow of the American Society for Quality, a Fellow of the World Academy of

Productivity Science, and an Academician of the International Academy for Quality. He is a co-

author of Modern Methods for Quality Control and Improvement and Curing Health Care . He con-

tributed to the creation of the Malcolm Baldrige National Quality Award and served as a judge

from 1988 to 1990. In 1992 he received the Edwards Medal from ASQ for his outstanding contri-

butions to the science and practice of quality management. Dr. Godfrey holds an M.S. and a Ph.D.

in Statistics from Florida State University and a B.S. in Physics from Virginia Tech.

R OBERT E. H OOGSTOEL is Associate Editor for all but the statistical sections of the Handbook.

As Manager of Technical Education at Dana Corporation, he conducted training and consulting in

quality management throughout the corporation. For ten years he was a consultant with Juran

Institute, working with clients worldwide in the manufacturing and process industries. He co-

authored with Dr. Juran the Institute’s training course in quality planning, and appears in the

Institute’s video training series, “Juran on Quality Planning.” He has engineering degrees from

Cornell University and the University of California at Berkeley. He is a registered professional

engineer in New York State.

E DWARD G. S CHILLING ,P H .D., is Associate Editor for the statistical sections of the Handbook.

He is Professor of Statistics in the Center for Quality and Applied Statistics at Rochester Institute

of Technology, where he has held the position of Director of the Center and Chair of the Graduate

Statistics Department. Prior to joining R.I.T. he was manager of the Lighting Quality Operation

for the Lighting Business Group of the General Electric Company. He received his B.A. and

M.B.A. degrees from SUNY Buffalo, and his M.S. and Ph.D. degrees in statistics from Rutgers

University, New Jersey. Dr. Schilling is a Fellow of the American Statistical Association and the

American Society for Quality, and a member of the Institute of Mathematical Statistics, the

American Economic Association, and the American Society for Testing and Materials. He received

the ASQ Shewhart Medal in 1983 and its Brumbaugh Award four times. He is registered as a pro-

fessional engineer in California and is certified by ASQ as a quality and reliability engineer. His

two books, Acceptance Sampling in Quality Control and Process Quality Control (with E. R. Ott),

are among the leading texts in the field.

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