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JURAN’S
QUALITY
HANDBOOK
Joseph M. Juran
Co-Editor-in-Chief
A. Blanton Godfrey
Co-Editor-in-Chief
Robert E. Hoogstoel
Associate Editor
Edward G. Schilling
Associate Editor
Fifth Edition
McGraw-Hill
New York San Francisco Washington, D.C. Auckland Bogotá
Caracas Lisbon London Madrid Mexico City Milan
Montreal New Delhi San Juan Singapore
Sydney Tokyo Toronto
Library of Congress Cataloging-in-Publication Data
Juran’s quality handbook / Joseph M. Juran, co-editor-in-chief,
A. Blanton Godfrey, co-editor-in-chief. — 5th ed.
p. cm.
Previous eds. published under title: Juran’s quality control handbook.
Includes indexes.
ISBN 0-07-034003-X
1. Quality control—Handbooks, manuals, etc. I. Juran, J. M.
(Joseph M.), date. II. Godfrey, A. Blanton. III. Title:
Quality handbook. IV. Title: Quality control handbook.
TS156.Q3618
1998
658.5'62—dc21
98-43311
CIP
McGraw-Hill
Copyright © 1999, 1988, 1974, 1962, 1951 by The McGraw-Hill Companies, Inc. All rights
reserved. Printed in the United States of America. Except as permitted under the United States
Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or
by any means, or stored in a data base or retrieval system, without the prior written permission of
the publisher.
Copyright renewed in 1979 by Joseph M. Juran.
1234567890 DOC/DOC 90321098
ISBN 0-07-034003-X
The sponsoring editor of this book was Linda Ludewig. The editing supervisor was David E. Fogarty,
and the production supervisor was Sherri Souffrance. This book was set in the HB1 design in Times
Roman by Joanne Morbit and Michele Pridmore of McGraw-Hill’s Professional Book Group
Hightstown composition unit.
Printed and bound by R. R. Donnelley & Sons Company.
This book was printed on acid-free paper.
McGraw-Hill books are available at special quantity discounts to use as premiums and sales
promotions, or for use in corporate training programs. For more information, please write to the
Director of Special Sales, McGraw-Hill, 11 West 19th Street, New York, NY 10011. Or contact your
local bookstore.
Information contained in this work has been obtained by The McGraw-Hill
Companies, Inc. (“McGraw-Hill) from sources believed to be reliable. However, nei-
ther McGraw-Hill nor its authors guarantee the accuracy or completeness of any
information published herein, and neither McGraw-Hill nor its authors shall be
responsible for any errors, omissions, or damages arising out of use of this informa-
tion. This work is published with the understanding that McGraw-Hill and its
authors are supplying information but are not attempting to render engineering or
other professional services. If such services are required, the assistance of an appro-
priate professional should be sought.
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ABOUT THE EDITORS
J
OSEPH
M. J
URAN
, Co-Editor-in-Chief, has published the leading reference and training materials
on managing for quality, a field in which he has been the international leader for over 70 years. A
holder of degrees in engineering and law, Dr. Juran has pursued a varied career in management as
an engineer, industrial executive, government administrator, university professor, corporate direc-
tor, and management consultant. As a member of the Board of Overseers, he helped to create the
U.S. Malcolm Baldrige National Quality Award and has received over 50 medals and awards from
14 countries, including The Order of the Sacred Treasure from the Emperor of Japan for “. . . the
development of Quality Control in Japan and the facilitation of U.S. and Japanese friendship”;
and the National Medal of Technology from the President of the United States for “his life-
time work of providing the key principles and methods by which enterprises manage the quality
of their products and processes, enhancing their ability to compete in the global marketplace.” He
is also founder of the consulting firm of Juran Institute, Inc., and founder of Juran Foundation, Inc.
The latter is now a part of the Juran Center for Leadership in Quality at the Carlson School of
Management in the University of Minnesota. Among his 20 books, the Handbook is the interna-
tional reference standard.
A. B
LANTON
G
ODFREY
,P
H
.D., Co-Editor-in-Chief, is Chairman and Chief Executive Officer of
Juran Institute, Inc.. Under his leadership Juran Institute has expanded its consulting, training, and
research services to over 50 countries. Previously, Dr. Godfrey was head of the Quality Theory and
Technology Department of AT&T Bell Laboratories. He is a Fellow of the American Statistical
Association, a Fellow of the American Society for Quality, a Fellow of the World Academy of
Productivity Science, and an Academician of the International Academy for Quality. He is a co-
author of
Modern Methods for Quality Control and Improvement
and
Curing Health Care
. He con-
tributed to the creation of the Malcolm Baldrige National Quality Award and served as a judge
from 1988 to 1990. In 1992 he received the Edwards Medal from ASQ for his outstanding contri-
butions to the science and practice of quality management. Dr. Godfrey holds an M.S. and a Ph.D.
in Statistics from Florida State University and a B.S. in Physics from Virginia Tech.
R
OBERT
E. H
OOGSTOEL
is Associate Editor for all but the statistical sections of the Handbook.
As Manager of Technical Education at Dana Corporation, he conducted training and consulting in
quality management throughout the corporation. For ten years he was a consultant with Juran
Institute, working with clients worldwide in the manufacturing and process industries. He co-
authored with Dr. Juran the Institute’s training course in quality planning, and appears in the
Institute’s video training series, “Juran on Quality Planning.” He has engineering degrees from
Cornell University and the University of California at Berkeley. He is a registered professional
engineer in New York State.
E
DWARD
G. S
CHILLING
,P
H
.D., is Associate Editor for the statistical sections of the Handbook.
He is Professor of Statistics in the Center for Quality and Applied Statistics at Rochester Institute
of Technology, where he has held the position of Director of the Center and Chair of the Graduate
Statistics Department. Prior to joining R.I.T. he was manager of the Lighting Quality Operation
for the Lighting Business Group of the General Electric Company. He received his B.A. and
M.B.A. degrees from SUNY Buffalo, and his M.S. and Ph.D. degrees in statistics from Rutgers
University, New Jersey. Dr. Schilling is a Fellow of the American Statistical Association and the
American Society for Quality, and a member of the Institute of Mathematical Statistics, the
American Economic Association, and the American Society for Testing and Materials. He received
the ASQ Shewhart Medal in 1983 and its Brumbaugh Award four times. He is registered as a pro-
fessional engineer in California and is certified by ASQ as a quality and reliability engineer. His
two books,
Acceptance Sampling in Quality Control
and
Process Quality Control
(with E. R. Ott),
are among the leading texts in the field.
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