Sample Paper L BEC V.pdf

PA RT ONE

Questions 1 – 12

Conversation Two

(Questions 5 – 8)

• ou will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• ou will hear each recording twice.

• Look at the form below.

• ou will hear a man calling a computer supplier.

Conversation One

(Questions 1 – 4)

HILLS PC SUPPLIES

Customer Services

Telephone Message

• Look at the notes below.

• ou will hear a woman telephoning a conference centre office.

Caller’s name: James Firth

Client:

Allen and Brown Ltd

NOTES ABOUT SEMINAR

Item(s) ordered: (5) ...............................................

Date:

21st February

Order no./date: HPC02345 / 12-3-02

Title:

(1) ................................................................

Notes:

order was delivered late by the (6) ...............................................

Time:

10 am – 4 pm.

and was supplied without (7) ...............................................

Venue:

(2) ................................................................

Action:

call to apologise and discuss (8) ...............................................

Topic of extra workshop: (3) ................................................................

Amount payable in advance: (4) £ ................................................................ per person

Turn Over

Conversation Three

(Questions 9 – 12)

PA RT T WO

Questions 13 – 22

• Look at the notes below.

• ou will hear a recorded message about a job vacancy.

Section One

(Questions 13 – 17)

Position: Manufacturing Administrator

• ou will hear five short recordings. Five people are talking about a problem that occurred.

• or each recording, decide what each speaker is talking about.

• Write one letter ( A – H ) next to the number of the recording.

• Do not use any letter more than once.

• ou will hear the five recordings twice.

Responsible to: (9) ....................................................

Candidates should preferably be qualified in (10) ...................................................

A losing a business card

B taking the wrong equipment

C arriving late for a meeting

D forgetting an address

E misunderstanding a message

F missing a presentation

G forgetting to make a phone call

H taking the wrong documents

The person appointed will need to be (11) .................................................... in their

relations with other people.

13 .........................................................

14 .........................................................

Salary: (12) ....................................................

15 .........................................................

16 .........................................................

17 .........................................................

Section Two

(Questions 18 – 22)

• ou will hear another five recordings.

• or each recording, decide what the speaker is doing.

• Write one letter ( A – H ) next to the number of the recording.

• Do not use any letter more than once.

• ou will hear the five recordings twice.

18 .........................................................

A making a complaint

B confirming information

C giving instructions

D changing an arrangement

E requesting information

F making a recommendation

G giving an invitation

H requesting advice

19 .........................................................

20 .........................................................

21 .........................................................

22 .........................................................

Turn Over

PA RT THREE

Questions 23 – 30

28 José Martínez left the first company he worked for because it

• ou will hear a radio interview with José Martínez, the Director of Pizza Rapida, a pizza delivery

chain in Spain.

• or each question 23 – 30 , mark one letter ( A , B or C ) for the correct answer.

• ou will hear the recording twice.

A set the staff impossible targets.

B offered insufficient incentives.

C provided inadequate support.

29 José Martínez finds that popular sports events

23 José Martínez became successful by

A are good places to advertise his service.

B raise brand awareness through team sponsorship.

C increase public demand for his products.

A taking over a well-known competitor.

B establishing an innovative retail business.

C gaining a reputation for high quality.

30 What does José Martínez plan to do in the future?

24 Before José Martínez set up his pizza delivery service, he

A develop a chain of restaurants

B set up a franchise operation

C expand into the frozen food market

A tested samples on potential clients.

B handed out product questionnaires.

C assessed demand in different areas.

You now have 10 minutes to transfer your answers to your Answer Sheet.

25 According to José Martínez, the Spanish fast food business

A is different from that of the U.S.

B has slowed slightly in its rate of growth.

C employs an increasing number of women.

26 José Martínez wants his trainee managers to

A develop a competitive attitude.

B try out some of the shop-floor jobs.

C spend some time working abroad.

27 José Martínez believes that at first people invested in Pizza Rapida because they

A were attracted by what the company offered.

B saw that the shares were performing well.

C thought food companies were a safe investment.

LISTENING ANSWER KEY

Part One

Part Two

Part Three

1 SUCCESSFUL SELLING

13 F

23 B

2 (THE) CENTRAL HOTEL

14 H

24 A

3 PROFIT MARGIN(S)

15 G

25 B

4 (£)40/FORTY

16 C

26 B

5 (LASER/LAZER) PRINTER

17 E

27 A

6 DISPATCH/DESPATCH COMPANY

18 F

28 B

7 (ANY) CABLES

19 C

29 C

8 (A) DISCOUNT

20 E

30 C

9 (THE) PLANT MANAGER

21 H

10 BUSINESS ADMINISTRATION

22 B

11 FLEXIBLE

12 NEGOTIABLE

TAPESCRIPT

Well, ok. Tell him it’s James Firth, from Allen and

Brown.

PART ONE. QUESTIONS 1 TO 12.

Certainly.

I’m really not happy at all. We ordered a laser

printer from you last month and…

Conversation One. Questions 1 to 4.

Apex Business Centre. How may I help you?

Let me just find the reference on that…ah yes,

HPC02345 … on the twelfth of March…

Hello. I’m calling about the seminar next week.

Yes. Now, the first problem was the delivery.

It came several days after you promised. I don’t see

why you use a despatch company if that’s what

happens.

Erm, which one? We have at least three on next

week. Do you remember the name?

No, I, er ... wait a minute, I know it’s on the twenty-

first of February.

Oh dear. No.

Oh, yes, madam, that would be Successful Selling.

It’s a very popular seminar.

And then, when we took it out of the box, we found

you’d sent the thing without any cables, so we

couldn’t even connect it up. If you think we’re

going to pay this invoice in full…

That’s the one! Now, can you tell me when and

where it is, please?

Certainly. It’s being run from 10 till 4, and it’s being

held at the Central Hotel. It’s next to the University.

Well, I am sorry, Mr Firth. I’ll check what went

wrong and I’ll ask David to ring you. I’m sure he’ll

want to talk about a discount. Will you be in this

afternoon?

Oh, yes, I know where that is.

Now, could I also mention an additional session

we’re offering on the day? There’s a workshop on

profit margins starting at four-thirty after the main

seminar.

Yes. Well, good bye.

Conversation Three. Questions 9 to 12.

Oh, that might be useful ... but I have a meeting to

go to ... anyway, how much is it?

Hello. Thank you for calling the Jefferson

recruitment line. Here are details of our current job

vacancies. First of all, we are looking for a

manufacturing administrator to join a team led by

the plant manager. This role involves monitoring all

aspects of the production process, and will include

some project work.

For this position you should have some relevant

experience and a recognised qualification in

business administration would be an advantage.

You need to be a good organiser, with excellent

administrative skills. A high level of computer skills

is essential. You must be able to work without

There’s no charge for the additional session. The

day costs a hundred and twelve pounds for each

participant. I can reserve a place for you now, if you

like. We do need to have forty pounds as a deposit,

and the balance on the day.

Yes, please. My name’s ...

Conversation Two. Questions 5 to 8.

Good morning. Hills PC Supplies.

Yes, hello. I want to speak to David Hills

I’m afraid he’s away today. Can I take a message?

Page 62

supervision, and must be flexible when working

with others, as the position supports other

managers. You should be able to work to tight

deadlines.

The hours are 9 to 5, Monday to Friday. The

salary will be negotiable. In addition we offer a

benefits package including subsidised lunches,

23 days’ holiday and health insurance.

year. With our present strategy, we could find

ourselves having problems in the future. We need to

turn the situation around, work the market to our

advantage. What I’d suggest is a complete review of

the way we’re approaching the market. I think we

should get everyone together and explore all the

possibilities.

I’m very glad that you can come. I was worried that

the invitations were so late that many key people

wouldn’t be able to make it. We do need your input

– your information is important. I understand you’re

planning to come by train. The train service can be

a bit of a problem, but if you go to Medford Central

Station, it’s a direct line. That’ll take you to Tower

Square – and if you give us a call when you arrive

we’ll send someone to collect you.

PART TWO. QUESTIONS 13 to 22.

Section One. Questions 13 to 17

It was just so embarrassing, the whole thing. I mean,

being late’s one thing, and I had already got my

secretary to phone through and leave a message to

say I was running being schedule. But in the end I

didn’t get there at all … and all the other managers

were there to see the team show the project and its

results. Oh well, that’s how it goes, I guess…

When I first read the report, I was very

disappointed. Our results are well below target, in

spite of using the consultants, and all the new

strategies we’ve been applying. I can’t understand it

at all. In order to try and get clear what’s going on,

I’m going to need input from various sections.

What I’d like from you, as soon as you can, is price

comparisons for the different regions. I’ll also need

a report on how useful the consultants’ advice was.

Well, I’m certainly not going to forget that in a

hurry! What a terrible mistake… It made the whole

meeting pointless, really. I can’t imagine what they

thought of me, sitting there with the paperwork for

another client. Very unprofessional. I mean, I could

still tell them the relevant facts, but I couldn’t show

them the actual contract. I didn’t put it in my

briefcase last night.

No, I mean they’ve given me everything I asked for,

so I can’t really complain about that. They even

invited me to come over and check the figures for

myself. But I’d rather try to go through them here

with you, if you could spare the time. Perhaps you

could tell me what you think would be the best

thing to do. I’d be really interested in your views.

Your experience means you must have dealt with

this type of problem before.

What a lost opportunity. I should’ve made a proper

note in my diary where I would have seen it instead

of just on the back of an old envelope. Anyway, it’s

too late now. I just didn’t remember and that’s that.

They’ll have given the work to someone else by

now… I’d promised to ring before midday if I was

available. I really need to be better organised.

I was so busy preparing all the equipment for the

presentation that I didn’t notice the time passing.

So then I asked reception to call me a taxi … I was

still checking the papers when they rang to say it

had arrived … but I couldn’t believe it when he

didn’t know where the street was and drove all over

the place … they’d already started without me by

the time I finally got there.

I just thought I ought to let you know, that following

the discussion we had last week about staffing

levels, I took your recommendation to the Board.

You’ve probably heard already that we agreed that

we do need to create a new Area Manager’s

position. I just wanted to let you know officially that

it had been authorised. So now we can contact the

recruitment agency and ask them to start looking

around. They might have somebody on their books

already.

Well, I thought it was a bit strange at the time,

but I just took down what I thought I heard on the

machine, and then made out the order form

accordingly. It wasn’t till they called back to query

the quantity that we realised just what I’d done.

Still, we sorted it out before it was too late so it

wasn’t a disaster, after all.

PART THREE. QUESTIONS 23 to 30.

Good evening and welcome to Business People.

We are fortunate to have as our guest tonight José

Martínez, the founder and Director of Pizza Rapida.

José was brought up in America and started his

working life there. Now he is one of the most

successful entrepreneurs in Europe. How did he

achieve this? Well, he began his rise to success in

Europe when he launched his pizza delivery chain

Section Two. Questions 18 to 22

I guess the main weakness is with the image of

some of the products. I complained about this last

Page 63

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika: