ESPAR%20Product%20Catalogue.pdf

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Looking to the future...
Espar
...the “Total Comfort System”
Product Catalogue
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From the Past...
...into the Future
Espar Products, Inc.
Eberspaecher has been family-owned since its establishment in 1865. Today well over 5,000
employees in 15 countries play their part in meeting the technical challenges of today and tomorrow.
Each and every one is expected to contribute ideas and hands-on action to our companies.
Environmental protection, comfort, economy: these are the factors that Eberspaecher has been
focusing on for years. Eberspaecher develops and manufactures technically superior solutions in
their pre-heaters and auxiliary heaters for cars, trucks, construction vehicles and boats. In the
vehicle heater sector, Eberspaecher supplies a very substantial share of the world market.
With Eberspaecher, quality knows no borders. The senior management of each branch is made up
of local experts -- they are best placed to understand conditions in the particular country.
International staff exchanges ensure the transmission of fresh ideas and valuable experiences. We
intend our customers -- wherever they are -- to profit from the entire know-how of our company
group. There are 25 Eberspaecher companies at work on four continents. It is also the intention to
continue with our policy of further expansion of our international presence.
With 70 years of experience but particularly, intensive research and development have made
Eberspaecher pre-heaters the benchmark in terms of cost-effectiveness, comfort, performance and
user-friendliness. Cooperation means communication, in both the OEM market and the aftermarket.
Despite the use of new media -- nothing beats face-to-face contact. Wherever our technology is
used, it has to be incorporated in complex systems as part of the whole. Partnership and
communication shape our processes -- from the initial contact to precisely handled supplies of series
products. Customer teams from Sales, R&D, Production and Quality Assurance ensure that no
misunderstandings get in the way of the rapid implementation of customer demands as required.
Our aim is to motivate our company group’s workforce to outstanding performance. We believe in
minimum hierarchy and maximum teamwork. Looking ahead, and well prepared for tomorrow’s
challenges. We relish the continued opportunity to show our customers what we can do. For a new
generation of more comfortable, efficient, environment-friendly vehicles.
Eberspaecher...
...meeting goals for people
and the environment today and tomorrow.
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Table of Contents
PAGE
From the Past...into the future -- The J. Eberspacher Family....................................................3
Mission Statement...................................................................................................................... 5
Quality Statement....................................................................................................................... 6
Customer Satisfaction................................................................................................................ 6
Contact Information.................................................................................................................... 7
Order and Payment Information.................................................................................................7
Shipping and Return Policies.....................................................................................................8
Warranty Policy...........................................................................................................................8
Technical Services..................................................................................................................... 8
Marketing and Sales.................................................................................................................. 9
Product Table of Contents..........................................................................................................11
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Mission Statement
E xcellence in S upporting P roduct A pplication and R eliability
Espar Products, Inc. is dedicated to representing J. Eberspaecher, our parent
company, in market development, distribution and assembly of their complete line of heater products for the
truck, bus, off-highway equipment, marine, military, passenger vehicle and other miscellaneous markets for
North America, including Mexico.
Espar will fill the end user’s need for space heat and engine pre-heat by selling through regional distributors
with two-stage distribution that can offer local product installation and parts and service support. Where
Espar determines that it is in the biggest interest of the end customer and itself, OEM, PDC and Dealer
Direct programs will be established.
The Espar employee team is committed to supporting their distribution network and the end user with the
finest quality service and technical support available in the industry through on-site customer application,
installation and troubleshooting, training and after sales support.
Espar will strive to be the overall market share leader in it’s area of responsibility while generating an
appropriate return on investment for the shareholders.
Technologies for a clean future...
...protecting the environment,
optimizing vehicle performance and
ensuring greater comfort and safety.
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