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COMPTIA A+ 2009
IN DEPTH
Jean Andrews, Ph.D.
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CompTIA ® A+ 2009 In Depth
Jean Andrews, Ph.D.
© 2010 Course Technology, a part of Cengage Learning.
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Table of Contents
CompTIA A+ 220-701 Essentials
Exam, 2009 Edition Examination
Exam, 2009 Edition Examination
Objectives Mapped to Chapters . . . . .xxi
CHAPTER 1
CHAPTER 3
Working with People in a Technical
What Customers Want: Beyond Technical
The Customer Decides When the Work is
The Job Isn’t Finished Until the Paperwork
CHAPTER 2
CHAPTER 4
Form Factors, Power Supplies, and
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iv
Table of Contents
Protect Yourself and the Equipment Against
Protect Yourself Against Electrical Shock
Protect the Equipment Against Static
Protect Against Electromagnetic
CHAPTER 6
BIOS Power Management Settings for the
Troubleshooting the Motherboard and
Problems with the Motherboard or
Boot Problems Before the Operating System
CHAPTER 5
Choosing Between a Hard Boot and a
The Startup BIOS Controls the Beginning
Step 1: POST and Assignment of System
Step 2: Startup BIOS Finds and Loads
CHAPTER 7
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