Communication Skills.pdf

Career Skills Library

Communication Skills

Second Edition

Career Skills Library

Communication Skills

Leadership Skills

Learning the Ropes

Organization Skills

Problem Solving

Professional Ethics and Etiquette

Research and Information Management

Teamwork Skills

FERGUSON

CAREER SKILLS LIBRARY

Communication

Skills

SECOND EDITION

Careers Skills Library: Communication Skills, Second Edition

form or by any means, electronic or mechanical, including photocopying,

recording, or by any information storage or retrieval systems, without

permission in writing from the publisher. For information contact

Ferguson

An imprint of Facts On File, Inc.

132 West 31st Street

New York NY 10001

Communication skills.—2nd ed.

p. cm.—(Career skills library)

Rev. ed. of: Communication skills / Richard Worth. c1998.

Includes bibliographical references and index.

Contents: Writing with a purpose—Speaking with conviction—

Communicating confidence—Is anybody listening?—Making meetings

work.

ISBN 0-8160-5517-3 (hc)

1. Business communication. 2. Commercial correspondence. 3. Public

speaking. 4. Listening. [1. Business communication. 2. Listening. 3.

Vocational guidance.] I. Worth, Richard. Communication skills. II. J.G.

Ferguson Publishing Company. III. Series.

HF5718.W67 2004

651.7—dc22

Ferguson books are available at special discounts when purchased in bulk

quantities for businesses, associations, institutions, or sales promotions.

Please call our Special Sales Department in New York at (212) 967-8800 or

(800) 322-8755.

You can find Ferguson on the World Wide Web at

http://www.fergpubco.com

Text design by David Strelecky

Cover design by Cathy Rincon

First edition by Richard Worth

Printed in the United States of America

MP FOF 10 9 8 7 6 5 4 3 2 1

This book is printed on acid-free paper.

2003015064

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