dictionary_tourism terms.pdf

To urism Terms Made Simple

is brought to you by the

Scottsdale Convention & Visitors

Bureau, which is committed to

maintaining a strong tourism

industry in Scottsdale. This guide

is a resource of commonly

used terminology in the meetings

and convention, and

travel and tourism industries.

see individual entries under complete name

AAA American Automobile Association

ABA American Bus Association

ABTA Association of British Travel Agents

ADA Americans with Disabilities Act

AH&LA American Hotel & Lodging Association

ARC Airlines Reporting Corporation

ASAE American Society of Association Executives

ASTA American Society of Travel Agents

ATA Air Transport Association

A/V audio/visual

B&B bed & breakfast

BEO banquet event order

BTA British Tourist Authority

CAE Certified Association Executive

CIC Convention Industry Council

CMP Certified Meeting Professional

CSM Convention Service Manager

CSP Certified Speaking Professional

CTC Certified Travel Counselor

CTP Certified Tour Professional

CVB Convention & Visitors Bureau

DMC destination management company

DMO destination marketing organization

EIBTM European Incentive & Business Travel & Meeting Exhibition

FAA Federal Aviation Administration

FAM familiarization tour

FIT frequent independent travel

HSMAI Hospitality Sales & Marketing Association International

IACVB International Association of Convention & Visitors Bureaus

ICPA Insurance Conference Planners Association

ITME Incentive Travel & Meeting Executives

ITB Internationale Tourismusbörse (German)

MPI Meeting Professionals International

NTA National Tour Association

PCMA Professional Convention Management Association

RCMA Religious Conference Management Association

RevPAR revenue per available room

RFP request for proposal

ROI return on investment

SATW Society of American Travel Writers

SGMP Society of Government Meeting Professionals

SITE Society of Incentive & Travel Executives

SMERF social, military, educational, religious, fraternal

TIA Tr avel Industry Association of America

UCCCF Universal Credit Card Charge Form

URL uniform resource locator

USTOA United States Tour Operators Association

WTM Wo r ld Travel Market

WTO

Wo rld Tourism Organization

à la carte French term meaning “from the menu.” Each item is

individually priced.

acceptance Agreement to purchase products or services under

specified terms.

accident report An accident report is a log obtained from police to

scope a venue location and assess the risk feasibility.

accommodation Any seat, room or service provided and/or sold to

a guest or passenger.

accompanying person Guest or spouse of an attendee.

accreditation To provide with credentials. Also an approval given by

various trade associations to a travel agency allowing the sale of

tickets and other accommodations.

act of God A weather-related or seismic event over which a travel

provider has no control and, hence, no legal responsibility.

actual cash value Replacement cost of lost or damaged property less

depreciation.

ad hoc tour A tour designed around a specific theme. Most such

tours provide an expert tour leader and visit places and/or events of

special interest to the participants.

advisory board A group that offers advice or counsel to

management on strategic options such as conference content.

Air Transport Association (ATA) The trade association of

American and Canadian scheduled airlines, including international,

major, national, intra-Hawaiian, intra-Alaskan, helicopters and

cargo carriers. www.airlines.org

airline fares Price charged for an airline ticket.

•Advanced Purchase Excursion Fare (APEX) Heavily discounted

excursion fares for international travel, usually with cancellation

penalties attached.

• base fare The price of an airline ticket without the taxes.

•buk fare A discounted, net price offered only to tour operators

who directly purchase a specified block of seats from a carrier.

The operator must then sell the seats at a marked-up price.

•excursion A discounted airline ticket that has the following

restrictions: must be round trip, comply to minimum and

maximum stay, and be purchased in advance.

•group Usually round-trip travel in a specified period of time

with a minimum number of participants required.

•open jaw Fare established where the passenger departs the

originating city to a destination, but returns to the originating

city from another destination.

•promotional Usually round-trip, restricted tickets that have

been discounted for a limited amount of time to stimulate sales

or introduce a new travel product or service.

•regular Unrestricted fare.

Airlines Reporting Corporation (ARC) A corporation consisting of

airlines, both domestic and international, whose main purpose is to

authorize and govern travel agencies. www.arccorp.com

air wall An operable wall panel system used to subdivide exhibit,

meeting or ballroom space.

all-suite hotel A hotel whose entire inventory of sleeping rooms

have separate bedroom, bathroom, living room or parlor areas, and

possibly a kitchenette or other special features.

American Automobile Association (AAA) A nationwide

organization that provides members with services, such as travel

agencies, and travel and automobile insurance. www.aaa.com

American Bus Association (ABA) A trade organization consisting

of member bus lines throughout the country. www.buses.org

American Hotel & Lodging Association (AH&LA) A federation of

lodging industry trade associations covering the United States,

Canada, Mexico, and Central and South America. www.ahma.com

American Society of Association Executives (ASAE) ASAE,

considered the advocate for the nonprofit sector, has 25,000 members

who manage leading associations, and represents vendors that offer

products and services to the association community. www.asaenet.org

American Society of Travel Agents (ASTA) The oldest and largest

travel agent organization in the world with travel agents being the

primary members. Other companies providing travel industry

products and services can be associate members. www.astanet.com

Americans with Disabilities Act (ADA) Civil rights statute passed

in 1990 to meet the needs of disabled people, requiring public

buildings to meet minimum standards to make their facilities

accessible to individuals with physical disabilities.

amplifier (amp) Device enabling sound to be intensified.

analog Conveying data electronically in relation to a TV, radio or

telephone signal by varying frequency or amplitude.

association An organized group of individuals and/or companies

who band together to accomplish a common purpose, usually

to provide for the needs of its members, and is usually nonprofit.

Association of British Travel Agents (ABTA) The principal trade

association of United Kingdom travel agents and tour operators.

www.abtanet.com

attendance Number of people at a meeting, event, show or exhibit.

attendees A combination of delegates, exhibitors, media, speakers

and guests/companions who attend an event.

attraction A location or activity that offers items of specific interest.

An attraction can be a natural or scenic wonder, a man-made theme

park, a cultural or historic exhibition, or a wildlife/ecological park.

attrition Shortfall of sleeping room block pick-up or food-and-bev-

erage projections from numbers agreed to in a contract. Penalties for

attrition may be outlined in a contract’s attrition clause.

audio/visual (A/V) Equipment used in audio/visual presentations,

such as television monitors and video equipment.

average room rate The total guest room revenue for a given period’s

occupied rooms divided by the number of rooms occupied for the

same period.

back of the house A term used in hotels to refer to areas for staff only.

back-to-back Tr a v e l p r o g r am operating on a continuous

uninterrupted basis so that one group arrives as another departs.

banner advertising An advertisement on a website that allows users

to “click through” to the advertiser’s website.

banquet event order (BEO) A form used to provide details to

personnel concerned with a specific food or beverage function or

meeting room setups.

bed and breakfast (B&B) A facility, often a home, that offers a

room and breakfast.

bed tax Tax placed on hotel/motel room rentals. Generally all or part

of revenues generated are used in financing convention facilities or

CVBs. Also called room tax, hotel tax and transient occupancy tax.

block Number of rooms reserved for one group.

blocked space Sleeping rooms, exhibit, meeting or other space

reserved for use by an organization intending to hold a meeting.

booth One or more standard units of exhibit space. In the United

States, a standard unit is a 10' x 10' space. However, if an exhibitor

purchases multiple units side-by-side or back-to-back, the com-

bined space also is referred to as a booth.

break-out sessions Smaller group sessions, panels, workshops or

any presentations that are offered concurrently within the meeting

and are formed to focus on specific subjects.

British Tourist Authority (BTA) The official governmental travel

promotion agency of Great Britain. www.visitbritain.com

business attire Business suits or jackets with shirts and ties for men,

and day dresses or suits for women; usually means office wear.

business casual A style of dress that is less formal than the standard

office attire of suit and tie or dress.

ceiling height The maximum height of the ceiling of an exhibition

hall or meeting room. Dimensions quoted by halls and hotels often

do not take into account any light fixtures hanging from the ceiling.

Certified Association Executive (CAE) Certification program

offered by ASAE designed to elevate professional standards, enhance

performance and designate those who demonstrate knowledge

essential to the practice of association management.

Certified Meeting Professional (CMP) Certification program

offered by the CIC certifies competency in meeting management.

Certified Speaking Professional (CSP) Accredited designation

offered by the National Speakers Association. This is earned from

extensive, documented speaking experience and client satisfaction.

Certified Tour Professional (CTP) A designation administered by

the National Tour Foundation and conferred upon tour professionals

who complete prescribed evaluation requirements.

Certified Travel Counselor (CTC) A designation conferred upon

travel professionals who have completed a travel management

program offered by the Institute of Certified Travel Agents.

chef ’s table The opportunity for a meeting professional to sample a

menu in advance of the event, usually in the company of the chef.

coach The largest cabin in an aircraft; car on a train; the type of

standard price paid for a ticket with no upgrades or discounts.

commercial rate A special rate given by a hotel or rental car

company to an organization based on either the volume of business

done or the type of accommodation or rental car. Also referred

to as a corporate rate.

commission The varying amount paid by suppliers to travel agents

for the sale of travel products and services.

commissioned tours A tour available for sale through retail and

wholesale travel agencies, which provides for a payment of an agreed

upon sales commission either to the retail or wholesale seller.

complete meeting package An all-inclusive plan offered by

conference centers; includes lodging, all meals and support services.

Plik z chomika:

Inne pliki z tego folderu:

Inne foldery tego chomika: