4901A.pdf

4901A

Service 00429

GREEN TECHNICAL NOTE

EDITION ANGLAISE

SEPTEMBER 2005

77 11 340 742

Type

CLIO 2

XBX X

MEGANE II Phase 1 &

SCENIC II Phase 1

XMX X

LAGUNA II Phase 1

XG0 X

ESPACE IV Phase 1

JK0 X

VEL SATIS Phase 1

BJ0 X

MEGANE & SCENIC

XAX X

AVANTIME

DE0 X

TRAFIC II

XLX X

MASTER 2

XDX X

Cancels and replaces Technical Note No. 4129A dated AUGUST 2001.

Modifications: Extension of vehicle types and development of the technical solution.

83C

SUMMARY OF MAJOR FAULTS CONCERNING CARMINAT INFORMED

NAVIGATION HIGH END

Engine:

Basic manual:

Technical Note:

Driver's handbook:

XXX

Gearbox:

3700A, 3729A

Carminat Informed

Navigation

"The repair procedures given by the manufacturer in this document are based on the

technical specifications current when it was prepared.

Copying or translating, in part or in full, of this document or use of the service part

reference numbering system is forbidden without the prior written authority of

RENAULT S.A.S.

The procedures may be modified as a result of changes introduced by the

manufacturer in the production of the various component units and accessories from

which his vehicles are constructed".

183C

ON-BOARD TELEMATICS SYSTEM

Introduction

ON-BOARD TELEMATICS SYSTEM

Introduction

83C

WARNINGS:

This document does not concern the new "Carminat Navigation and Communication" multimedia system

released at the start of 2005 on Laguna 2 phase 2 and Vel Satis phase 2.

Before attempting to find a solution to a fault, check that it is not caused by incorrect use. To do this consult the

"Carminat Informed Navigation" Owner's Manual and the Repair Manual.

AIM OF THE TECHNICAL NOTE

To list the most common faults and the associated After-Sales solutions in order to facilitate repair.

FAULT FINDING LOG

IMPORTANT

Any incident involving a complex system must undergo a thorough fault finding procedure with the appropriate

tools.

The FAULT FINDING LOG , which should be completed during the fault finding procedure, enables you to keep

track of the procedure which is carried out. It is an essential document when consulting the manufacturer.

IT IS THEREFORE COMPULSORY TO FILL OUT A FAULT FINDING LOG EVERY TIME A FAULT FINDING

OPERATION IS PERFORMED.

You are always asked for this sheet:

● for Technical Assistance requests,

● for approval requests when replacing parts for which approval is obligatory,

● to be enclosed when returning monitored parts on request.

The sheet is needed for warranty compensation, and enables better analysis of the parts removed.

83C-2

ON-BOARD TELEMATICS SYSTEM

Contents

83C

Contents

CONTENTS

CUSTOMER COMPLAINT

page

Screen permanently black

83C-4

Screen remains black on starting (intermittent)

83C-5

Road map freezes and turns grey or black (intermittent)

83C-6

Display frozen on RENAULT badge or no display

83C-7

Incorrect vehicle position on map and permanent red GPS symbol in status bar

83C-8

83C-9

Not possible to change language

83C-10

Voice synthesiser does not work

83C-11

APPENDICES

Navigation computer part number/Language CD version correspondence table

83C-12

Fault finding log (FD)

83C-13

System: Carminat Informed Navigation - FD 98

83C-14

83C-3

ON-BOARD TELEMATICS SYSTEM

Screen black

83C

Screen black

CUSTOMER

COMPLAINT

Screen permanently black

FAULT FINDING

Check that:

–the Carminat computer red indicator light is off,

–the Eject button indicator is on.

POSSIBLE CAUSE

Navigation computer freezes following interruption of the language changing or software

changing procedure (language CD ejected by user and/or mapping CD inserted during

procedure).

AFTER-SALES

SOLUTION

Check for CD jammed in navigation computer

● If no CD jammed in navigation computer

–With the ignition off, reinsert the language CD and switch on the ignition without

starting the engine,

The procedure progresses normally.

– Wait approximately 1 minute with the screen still black.

The following message appears: The installation program will update your system

The procedure ends (5 minutes maximum)

Note: if the language CD is quickly ejected with the message "CD ERROR", try another

language CD and check the CD version using the correspondence table (see appendix).

If a CD is jammed in the navigation computer (e.g.: mapping CD)

– Do not try to remove it.

– Replace the navigation computer.

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,

ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 3 ).

COMMENTS

83C-4

ON-BOARD TELEMATICS SYSTEM

Screen black

83C

CUSTOMER

COMPLAINT

Screen remains black on starting (intermittent).

FAULT FINDING

– Confirm the customer complaint.

POSSIBLE CAUSE

Software limitation (occurrence approximately 1 fault per 100 start-ups).

AFTER-SALES

SOLUTION

– Recommend that the customer switch off the ignition for a minute when the fault

occurs.

83C-5

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