Motorola

SM56 Software Modems

Quick Start User's Guide

Contents

Contents              1

1              Introduction              1

2              Preparing the Computer for Installation              3

3              Installing the Modem Hardware              3

4              Installing the Modem on Windows 98SE, Millennium, Windows 2000 and Windows XP              4

5              Verifying Correct Installation              4

6              Troubleshooting              6

7              Un-installing and Upgrading              10

8              Changing the Operating System              11

9              Improving DirectX Speakerphone Performance and Quality              11

10              Contact Information              12

Appendix A:  SM56 Main Features              12

SOFTWARE LICENSE AGREEMENT              13

1              Introduction

Motorola's SM56 modems are available for use on PCI, AC-Link (including CNR and MDC), and HDAudio platforms for PC's. The SM56 modem is a feature-rich, 56K modem at an attractive price. It supports all fax and data fall back modes, and different driver installs including telephone answering machine (TAM) operation and full speakerphone functionality. This document details installation, troubleshooting, and usage of the SM56 software modem.

The SM56 modems provide high-speed communications between your personal computer and a remote location, such as an Internet Service Provider (ISP), so you can:

·        Use your computer to have Internet access at up to 56 Kbps using V.90 or K56Flex data modes.

·        Use your computer to send and receive faxes, at up to 14.4 Kbps

·        Use your computer as a telephone answering machine (Not available on Data/Fax modems).

·        Use your computer as a speakerphone, to place and receive voice calls (Not available on Data/Fax modems).

The SM56 modems supports the following Operating Systems based on the form factor

Note: The modem cannot be used in pure DOS.

Note: Windows 98SE, Windows Millennium, Windows 2000/XP require different installation modem packages. The modem package for one OS might not work on the other OS. Make sure you have the correct modem installation package before installing.

Computer OEMs that bundle the SM56 modem can benefit from sizable cost reductions, hardware reduction, and lower power consumption. End users benefit from quick, easy and affordable software upgrades, which help them keep current with the latest communications technology.

Important: There are different SM56 modem categories, and each supports a different basic feature-set, as follows:

You can check which modem you have by selecting Start->Settings->Control Panel, and then double click on the Modems icon. The modem name will appear in the Modem Properties window.

2              Preparing the Computer for Installation

To ensure problem-free installation ensure that an unused COM port is available. The SM56 install program interrogates lower COM ports (below COM 5) and installs the modem on the first available and unused port. Although the SM56 functions perfectly on any available COM port, some communications applications may not be able to use the modem if it gets installed above COM 4. Refer to the Troubleshooting section in this document for information on how to force the modem onto a COM port below COM 5 after install is complete.

3              Installing the Modem Hardware

NOTE: THIS IS ONLY NEEDED FOR THE CASE IN WHICH THE USER PURCHASED SM56 MODEM SEPARATE FROM THE COMPUTER (IE: BUYING A PCI MODEM FROM RETAIL).  IF MODEM HARDWARE IS ALREADY INCLUDED IN YOUR PC (LIKE IN CASE OF MODEM-ON-MOTHERBOARD AND SOME AZALIA AND AC-LINK PLATFORMS) PLEASE IGNORE THIS SECTION.

When purchasing the Motorola modem separate from the PC (like a PCI modem) you will need to first install the modem hardware.  To ensure problem-free installation verify first that an unused COM port is available.  Then follow the procedure below to install the SM56 modem hardware:

1.       Power down the computer and unplug its power supply.

2.       Open the computer case showing its motherboard.

3.       Locate the connector (AC-Link, CNR, PCI, Mini PCI, HDA, etc.) on the motherboard, and carefully insert the SM56 modem board.

4.       Close the computer case and plug its power supply.

5.       Connect the Wall jack on the modem board to an analog phone jack using an RJ-11 phone cable. If your modem board also has a telephone handset jack, make sure to not plug the telephone line into that jack. The jacks will be labeled with a little icon and/or text indicating which is which.

6.       Power ON the computer.

Important: When using the SM56 modem, or any modem for that matter, you should always connect the modem line input to a direct analog telephone line. This will maximize modem performance by avoiding any problems introduced by internal PBX systems, etc.

4              Installing the Modem on Windows 98SE, Millennium, Windows 2000 and Windows XP

(Note: The Install Wizard may vary slightly with different versions of the OS and different service packs)

On starting Windows for the first time after installing the modem Plug and Play (PnP) detects the new hardware and begins an install wizard for the modem. The modem is detected as a new Hardware Communications Device or other similar name. The wizard first looks for the modem information (INF) file, which is included on Motorola's distribution disk or CD-ROM. This file contains information about the modem, including device type, device driver information, as well as the AT command/response sets that it supports.

Browse to the SM56 modem files on the Motorola disk/CD-ROM. Windows will find the information on the disk. On older versions of Windows 98SE, you may get an error message “Cannot Locate File.....”. If you get such message, simply re-point the install wizard to the Motorola disk/CD-ROM and it will find the file the second time around.

Windows copies the necessary modem files to the computer and transparently runs the necessary installation routines.

For D/F/TAM and D/F/TAM/Speakerphone modems, Windows finds a second device after the modem has been installed. Windows notifies you that it has found a Serial Wave Device for the modem and prompts for a Wave Device driver. Re-point to the Motorola disk/CD-ROM and click OK. It finds the INF file and installs the appropriate drivers.

Note:

The SM56 also installs a modem Helper utility on the Windows System Tray (right side of the Task Bar). This application includes real time modem status (dialing, negotiating, connect rate, etc.), in addition to user selection for COM port, country and language. There is also an audio test included, which allows you to verify if your sound subsystem supports Microsoft DirectX 5.0 (or later) -- needed to hear call progress (dialing and negotiation). The SM56 installation auto-detects the country from the OS and defaults to that.

5              Verifying Correct Installation

Verifying Modem Software Operation on Windows 98SE and Windows 2000

1. Open the Windows Control Panel and double click the Modems icon.

2. Select the Diagnostics tab, and single click the COM port that the Motorola SM56 modem uses.

3. Click on the More Info button.

Within a few seconds a window will appear with the modem responses to various ATI commands issued to it. If this happens, the modem software is properly installed and functioning correctly.

Verifying Modem Software Operation on Windows XP

1.       Open the Windows Control Panel and double click the Phone and Modems Options icon.

2.       Select the Modems tab ,and single click the COM port that the Motorola SM56 modem uses

3.       Click on the Properties button.

4.       Select the Diagnostics tab.

5.       Click  the Query Modem button

Within a few seconds a window will appear with the modem responses to various ATI commands issued to it. If this happens, the modem software is properly installed and functioning correctly.

Verifying Proper Hardware Operation

To verify correct SM56 modem hardware operation, you can use the following local analog loopback (LAL) test procedure, as follows:

1.       Important: Ensure that the telephone cable is securely connected at both ends.

2.       Open HyperTerminal (or any terminal application).

3.       Optionally, select a connection name and icon. 

4.       In the Connect Using window, select the Motorola SM56 ...... modem.  Click OK.

5.       Enter a number in the Phone Number box...any number since we will not be dialing it. Click OK. 

6.       On the next screen select Cancel. 

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