Supplier Quality Assurance Manual [ENG].pdf

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Special Devices, Incorporated

Supplier Quality

Assurance

Manual

Special Devices, Incorporated

"Statement of Quality Policy',

"Customer satisfaction is tlze most important element in tlze success of SDI. Efficient

manufacture of lt iglz qualityproducts and on time delivery tlzrouglz continuous improvement will

insure customer sntisfaction. Continuous improvement will be aclzieved tlzrouglt knowledge,

commitment and teamwork of all SDI employees."

Note: This manual supersedes all previous forms of Special Devices, Inc. Supplier Quality

Assurance Manual, and is to be used in lieu of anyla11 previous manuals.

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TABLE OF CONTENTS

Introduction

1.1 Policy and Vision

1.2 Purpose

1.3 Scope

1.4 Responsibility

Quality System Requirements

2.1 ISOITS 16949: 2002 and Alternatives

2.2 Prototype Fabrication and Quality Evaluation

2.3 Special Characteristics

2.4 Advanced Product Quality Planning (APQP) and Launch Readiness Reviews

2.5 Production Part Approval Process (PPAP)

2.5.1 PPAP Document

2.5.2 Prohibited/Reportable/Recyclable Materials

2.5.3 Annual Product Verification

2.6 Run-at-Rate Analysis

2.7 Packaging

2.8 Lot Identification, Marking and Lot Traceability

2.8.1 PPAP and Engineering Use Only Labels

2.9 Supplier Request for Action

2.9.1 Deviations - Waivers

2.10 Drawing Revisions and Changes

2.10.1 Single Part Number Drawings

2.10.2 Multiple Part Number Drawings

2.1 1 Concern Management

2.11.1 Containment / Certification of Sort

2.1 1.2 Rework

2.11.3 Root Cause Analysis and Permanent Corrective/Preventive Action

2.12 Supplier Performance Reporting

2.12.1 Parts-Per Million (PPM)

2.12.2 On-Time Delivery

2.12.3 Performance Reports

2.13 Record and Product Sample Retention

2.14 Contingency Plan

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Reference Documents

AS9100

AIAG B- 10 "Trading Partners Labels Implementation Guide"

AIAG Manual "Production Part Approval Process" (PPAP)

AIAG Manual "Measurement System Analysis" (MSA)

AIAG Manual "Potential the Failure Mode and Effects Analysis" (FMEA)

AIAG Manual "Statistical Process Control" (SPC)

AIAG Manual "Advanced Product Quality Planning (APQP) and Control Plan"

European Union End-of-Life Vehicles (ELV) Directive (2000153lEC)

Amendment to Annex I1 (20021525lEC)

IS0 9001:2000

ISOITS 16949:2002

ISOITS 16949: 2002 "Quality System Assessment" (QSA)

Note: AIAG manuals may be obtained from www.aiag.org.

Forms

Request For Corrective/Preventive Action (RFCA)

SDI PPAP Requirement Checklist

Supplier Assessment Survey

Supplier Request For SDI Action (RFA)

Run @ Rate Analysis

Note: Electronic copies of all forms are available on our website or upon request. Please

visit www.specialdevices.com/supplier.html or contact your SDE.

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1. INTRODUCTION

1.1 Policy and Vision

It is the policy of SDI to achieve a clear competitive advantage through continuous

improvement in quality, service, delivery and cost from our suppliers. It is the vision of SDI

that suppliers shall adopt Continuous Improvement processes by promoting lean

manufacturing principals and the use of six-sigma analysis tools.

1.2 Purpose

The purpose of this Supplier Quality Assurance Manual is to specify SDI quality system

requirements for our suppliers. These requirements extend from supplier selection, to new

product development, to production.

1.3 Scope

This manual describes the quality system requirements for current and prospective suppliers

of materials to Special Devices, Incorporated. The manual is under the control of Supplier

Development Engineering (SDE). SDE is responsible for supplier evaluations, by assessing

their conformance to the system and process requirements of this manual.

1.4 Responsibility

Suppliers are responsible for complying with the Supplier Quality Assurance Manual

requirements. Failure to meet these requirements may result in the loss of existing and/or

future SDI business. It is recommended that suppliers encourage their direct material/service

suppliers to be compliant with IS0 9001:2000 and for automotive suppliers, ISO/TS

16949:2002. Suppliers shall adopt a goal of Zero (0) Parts-Per-Million (PPM) defects and

10O0/0 On-Time Delivery to SDI.

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QUALITY SYSTEM REQUIREMENTS

ISO/TS 16949:2002 and Alternatives

Suppliers shall be registered to IS0 9001 :2000. Automotive suppliers should strive to be

compliant with ISOITS 16949:2002. Suppliers of aerospaceldefense products should strive to

be compliant with AS9100. Suppliers that are not ISOITS registered maybe audited by SDI

Supplier Development Engineering (SDE). Suppliers that are not IS09001 :2000 registered

must supply a schedule to the SDE detailing their plans to become registered. The audit will

determine if the supplier complies with all applicable elements of the latest edition of the

applicable industry Quality Systein Requirements, including all supplements and reference

manuals, including:

Quality System Assessment Checklist to ISOITS 16949 or applicable industry

standard

Production Part Approval Process (PPAP)

Advanced Product Quality Planning and Control Plan (APQP)

Potential Failure Mode and Effects Analysis (FMEA)

Measurement System Analysis (MSA)

a Statistical Process Control (SPC).

Should a quality system audit be necessary, the SDE will schedule the assessment audit with

the supplier. The audit will be conducted using the QSA or SDI Supplier Assessment

Survey (APD-QA0345), unless otherwise specified. The audit will include:

Documentation of audit results

Identification of concerns or issues

Action plan to correct deficiencies, if needed. The Action Plan will include action(s)

the supplier must take to resolve those issues that were identified during the audit,

including establishing target completion date(s) for each action, and the name of the

responsible individual for completion of the action item.

Prototype Fabrication and Quality Evaluation

In fabricating prototypes or pre-production parts, suppliers should mimic the planned

production process to the greatest extent possible. Suppliers inay be requested to provide

material certifications, dimensional performance or process data.

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