Western Digital FAQ.pdf

WD SATA Hard Drive

Quick Install Guide

Before Getting Started

This poster is designed to aid in the quick installation of your

WD SATA hard drive. If you experience problems following

these procedures or need further information regarding your

drive, visit support.wdc.com to search our online knowledge

base for frequently asked questions and other common

troubleshooting tips and to download the full version WD SATA

Hard Drive Installation Guide.

Necessary materials and tools:

¡ Computer system manual

¡ Operating system manual

¡ Operating system installation CD

¡ Phillips and flat-blade screwdrivers (if applicable)

Kit Contents

1. Before performing any hardware installation, back up

your existing data.

2. Before handling the drive or system components, discharge

static electricity by touching the metal chassis of your

computer case or using an antistatic wrist strap.

3. Locate the WD serial number, model number, and date code

on the label on top of your drive, and record them below.

Mou nting Screws

WD SATA Hard Drive

WD SATA Cable

with SecureConne ct

(for use only with WD SATA hard drives)

™

Serial Number:

Model Number:

Date:

Docume ntation

Data Lifegua rd Tools CD

(for WD 7200 RPM SATA hard drive kits)

™

4. Power down the computer and unplug the power cord.

5. Remove the system cover (refer to your system manual for

instructions).

Unpacking and Handling Procedures

WD hard drives are precision instruments and must be handled with

care during unpacking and installation. Hard drives can be damaged

by rough handling, shock and vibration, or electrostatic discharge

(ESD). Be aware of the following precautions:

Do not unpack your hard drive until you are ready to install it.

Your hard drive is packaged in an anti-static bag.

Handle the hard drive only by the sides. Avoid touching circuit

board components on the bottom of the drive.

To avoid ESD problems, ground yourself by touching the metal

chassis of the computer or by wearing a grounding strap before

handling the hard drive. Articles of clothing generate static

electricity. Do not allow clothing to come in direct contact with

the hard drive or circuit board components.

Do not stack hard drives or stand your WD drive on its edge.

Do not drop, shake, or knock down the hard drive.

Save the original packaging materials and antistatic bag in case

you need to return your hard drive. Your warranty will be void if

your returned drive is shipped in anything other than the original

packaging or WD-approved materials.

Operating Systems

Technical Support

If you need additional information or help during installation or

normal use of this product, visit our product support Web site

at support.wdc.com and choose from these topics:

¡ Warranty Services — Obtain warranty information,

warranty status, extended warranty, product replacement,

RMA status, and shipping and packaging information.

¡ Downloads Library — Download installation software

and drivers.

¡ Technical Information — Access product specifications,

technical tips, and the online forum.

¡ Knowledge Base — Explore our expert knowledge base

and frequently asked questions (FAQs).

¡ Service Partners — Find available WD-approved service

and support in your region.

¡ Contact Support — Contact a support representative by

phone or e-mail.

¡ Rebates — Check the status of rebate submissions.

¡ Localized Support — Display service and support

information in various languages.

WARNING

Using an operating system not listed below

may result in data loss.

The following operating systems are supported:

Windows ® XP

Windows 2000

System Requirements

SATA interface connector on motherboard, or

SATA controller card (sold separately) installed

in an available 32-bit PCI expansion slot (2.1- or

2.2-compliant).

3.5-inch internal drive bay

Online Product Registration

Take advantage of WD offerings by registering your drive at

https://www.westerndigital.com/en/products/registration .

Set the Jumpers

Note: WD SATA drives ship from the factory with either Default 1 or Default 2 (see below) set as the standard configuration.

The default setting for WD SATA hard drives varies depending on the model. To determine the default setting for

your drive, look at the drive label on the top of the drive.

DO NOT change the default setting if you intend to use the drive in a desktop computer.

Change the jumper settings ONLY if you intend to use the drive in an enterprise storage environment. For more

information on these advanced settings, obtain the full version WD SATA Installation Guide at support.wdc.com .

SSC_DIS Mode (Default) — Enable or disable the spread spectrum clocking feature. Default setting is disabled.

OPT1 — Only for factory use.

OPT2 — Only for factory use.

Standard configuration 1 (no jumper added - spread

spectrum clocking disabled).

Standard configuration 2 (jumper across pins 1-2 - spread

spectrum clocking disabled).

Default 1

Default 2

Neutral storage placement. In this position, the jumper has no effect on

hard drive operation.

Spread spectrum clocking enabled.

SSC enabled

PM2 enabled

Install the SATA Hard Drive

IMPORTANT: Only for WD 7200 RPM SATA hard drive kits; all other WD SATA

hard drive kits, skip to step 1 below.

If installing your new WD drive as an upgrade from a previously installed hard drive:

To ensure the optimal settings for your drive configuration, WD recommends

running the Installation Tutorial in the Windows version of Data Lifeguard Tools

before hardware installation to generate your custom installation instructions. See

“Data Lifeguard Tools” on the reverse side of this poster.

with SecureConnect

1. Connect the smaller connector on the WD SATA cable to the SATA connector on the

motherboard or SATA controller card.

NOTE: If using a SATA controller card, be sure to follow the instructions that came with the card

to install SATA host drivers.

2. Attach the larger end of the WD SATA cable

directly to the SATA interface on the back of the

WD drive as shown above. SATA connectors are

keyed to ensure proper insertion. Also attach the

legacy 4-pin power connector.

5.25-inch Bay

Motherboard

CAUTION

The WD SATA cable with SecureConnect ™ does not

supply power to the drive. When using the WD SATA

cable, you must also attach the legacy ATA 4-pin

power connector to the SATA drive. When using a

standard SATA interface cable (not included)

instead, DO NOT connect both the standard SATA

cable (not included) and legacy ATA 4-pin power

cable at the same time or the drive may malfunction.

Hard Drives

(in 3.5-inch Bay)

Expansion Slot

CD-ROM Drive

SATA Controller Card

Faceplate

SATA Connector

on Controller Card

3. Slide the hard drive into an available 3.5-inch drive

bay and secure the drive with the four mounting screws

(two on each side). For proper grounding, install the screws in the hole positions as shown.

4. Verify all cable connections. Replace and secure the system cover. Reconnect the power cord

and power up the computer.

5. If your WD SATA drive came with a Data Lifeguard Tools ™ CD, see “Set Up Your Hard Drive” on

the reverse side of this poster to set up your new hard drive. If your hard drive kit did not

include a Data Lifeguard Tools CD, see “Alternate Instructions for Installing a Drive” on the

reverse side of this poster.

MOUNTING THE HARD DRIVE

3.5-inch

Floppy Drive

SATA Motherboard Configuration

Power Supply

SATA Controller Card Configuration

SSC enabled

Default 1

Using Data Lifeguard Tools

Create a Bootable Diskette

Follow these steps to create a bootable diskette using Data Lifeguard Tools:

1. Insert the Data Lifeguard Tools CD into your CD-ROM drive.

a. If using the Windows version, the CD autoruns on your desktop.

b. If using the DOS version, restart the computer and boot from the CD.

2. When the autorun menu appears, select Create a Data Lifeguard Bootable Installation

Diskette. Follow the directions as prompted.

View Installation Tutorial

Follow these steps to create and print custom hardware installation instructions:

NOTE: The model number of your hard drive is printed on the label on top of the drive.

1. Insert the Data Lifeguard Tools CD into your CD-ROM drive.

a. If using the Windows version, the CD autoruns on your desktop.

b. If using the DOS version, restart the computer and boot from the CD.

2. Select View Installation Tutorial from the setup menu.

3. Depending on whether you run the Windows or DOS version, Data Lifeguard Tools may prompt

you to select your model number or a hard drive configuration. If your hard drive is not listed,

you can manually type in the model number. Follow the instructions as prompted to create your

custom instructions.

4. If using the Windows version, your default Web browser opens automatically and displays your

custom instructions. If using the DOS version, your instructions are displayed in the window.

Click Next to print the instructions.

IMPORTANT: If your hard drive kit does not include a Data Lifeguard Tools CD, skip to “Alternate

Instructions for Installing a Drive (Windows XP/2000).” You can also obtain the latest version of

Data Lifeguard Tools from our Web site at support.wdc.com.

WD’s Data Lifeguard Tools assists with hard drive installation, management, and diagnostics.

Depending on your setup and configuration, you can use either the Windows or DOS version of

Data Lifeguard Tools.

NOTE: Windows and DOS versions of Data Lifeguard Tools may vary slightly from one another in

text, graphic placement, or color.

Data Lifeguard Tools contents:

Create a Bootable Diskette — Create a bootable diskette in seconds.

View Installation Tutorial — Create, view, and print a customized installation manual.

Set Up Your Hard Drive — Partition and format an installed hard drive.

Drive-to-Drive Copy — Copy all the files or a specific folder from one hard drive to another;

set a specific hard drive size.

Hard Drive Information — Configure jumper settings and other technical information regarding

your hard drive.

Set Up Your Hard Drive

This section contains instructions for installing your new WD

hard drive either as a new boot drive or as an additional storage

drive.

Install a New Boot Drive

1. Insert the Data Lifeguard Tools CD into your CD-ROM drive.

a. If using the Windows version, the CD autoruns on your

desktop.

b. If using the DOS version, restart the computer and boot

from the CD.

2. Select Run Data Lifeguard Installation Software from the

autorun setup menu.

3. The main menu (shown below) appears after Data Lifeguard

Tools is loaded. Click Set Up Your Hard Drive from the list of

options. Data Lifeguard ™ may take several moments to scan

for system devices.

7. The next screen outlines your setup options, number of

partitions, file format, and the size of each partition. Data

Lifeguard Tools is now ready to set up your new hard drive.

Click Erase then Next to continue.

CAUTION: All existing data on the hard drive will be erased.

If you are prompted to continue, click Yes to proceed.

8. After Data Lifeguard Tools completes formatting and

partitioning the drive, the setup summary screen below

outlines all steps completed. Click Done to exit.

4. After detecting your installed hard drives, select the drive to

be formatted or partitioned as additional storage and click

Next . If you are using a SATA controller card, click the

Additional Controllers tab to select your new drive.

5. For Installation Type , select Add the drive as an additional

device . To create customized partitions, select the box to

change advanced options and check Custom Partition .

6. The Custom Partition Setup screen (shown below) appears.

Your hard drive is automatically partitioned to the largest

capacity up to 137 GB based on your operating system

limitations. If the drive contains existing partitions and you

want to create or add partitions, you must first click Delete

to remove existing partitions. To add partitions, use the slider

bar to set the desired partition size, then click Add Partition .

After configuring the partitions, click Next .

4. After Data Lifeguard Tools detects your installed hard

drive(s), select the new drive to be formatted or partitioned

as the new boot drive and click Next . If you are using a SATA

controller card, click the Additional Controllers tab to select

your new drive.

NOTE: Data Lifeguard Tools does not format or partition a

currently installed boot drive (the drive icon is disabled).

5. For Installation Type , select Add the drive as a boot device.

To create customized partitions, select the box to change

advanced options and check Custom Partition .

6. The Custom Partition Setup screen appears. Your hard drive

is automatically partitioned to the largest capacity based on

your operating system limitations. If the drive contains

existing partitions and you want to create or add partitions,

you must first click Delete to remove existing partitions. To

add partitions, use the slider bar to size the partition, then

click Add Partition . After setting the partitions, click Next .

9. Remove the Data Lifeguard Tools CD from the CD-ROM drive

and choose from the following options:

a. If installing Windows, i n sert the Windows installation CD

in the CD-ROM drive and restart the system. Follow the

on-screen instructions to install the operating system.

b. If an operating system is already been installed, restart

the system.

This concludes the hard drive setup process. Your WD SATA

hard drive is now ready to use.

7. The next screen outlines your setup options, number of

partitions, file format, and the size of each partition. Data

Lifeguard Tools is now ready to set up your new hard drive.

Click Erase , then Next .

CAUTION: Continuing will erase all existing data on the

hard drive. If you are certain, click Yes to proceed with

format and partition.

8. After Data Lifeguard Tools completes formatting and

partitioning the drive, the setup summary screen outlines

all steps completed. Click Done to exit.

9. Remove the CD from the CD-ROM drive to begin using your

new WD hard drive as additional storage. A new drive letter

and icon appear under My Computer .

This concludes the hard drive setup process. Your WD SATA

hard drive is now ready to use.

Install an Additional Storage Drive

1. Insert the Data Lifeguard Tools CD into your CD-ROM drive.

a. If using the Windows version, the CD autoruns on your

desktop.

b. If using the DOS version, restart the computer and boot

from the CD.

2. Select Run Data Lifeguard Installation Software from the

setup menu.

3. The main menu appears after Data Lifeguard Tools is loaded.

Click Set Up Your Hard Drive from the list of options. Data

Lifeguard Tools may take several moments to scan for

system devices.

Drive-to-Drive Copy

CAUTION

Both source and destination hard drives must be

formatted and partitioned before using this utility.

Follow the instructions above to set up your drive.

Hard Drive Information

Alternate Instructions for Installing

A Drive (Windows XP/2000)

If your hard drive kit did not include a Data Lifeguard Tools CD, you can

use Window’s built-in Disk Management utility to format and partition

your drive. If necessary, refer to your operating system manual for

detailed instructions.

Install a Single Hard Drive:

1. Boot to the Windows XP or Windows 2000 Installation CD.

2. Follow the directions in the installation prompt.

This feature allows you to view the drive model number,

serial number, capacity, UDMA mode, and other details

about your WD SATA hard drive.

1. Insert the Data Lifeguard Tools CD into your CD-ROM

drive. Select Hard Drive Information from the main

menu.

2. In the next window, you are given options to select

either View Hard Drive Information or View Jumper

Settings .

The Drive-to-Drive Copy utility copies files from one drive to

another. Use this feature when replacing an existing boot

hard drive with a newer, faster hard drive.

1. Insert the Data Lifeguard Tools CD into your CD-ROM

drive. Select Drive-to-Drive Copy from the main menu.

2. Select the Source and Destination paths with the

selected folders. You can click Browse to easily access

folders or files on both hard drives.

NOTE: Existing files on the destination drive are

overwritten if there are files on the source drive

with the same name.

3. After selecting the folder for each path, click Start to

begin copying. The progress bar for the current file

being copied and overall progress is displayed.

4. When copying is completed, click OK to display the

results summary. Click Done to exit Data Lifeguard

To o l s .

5. Remove the CD and restart the computer to use your

new WD hard drive.

a. View Hard Drive Information — Once your drive is

detected, click the tab for either Partition Table or

SATA Information to display information about the

drive format, LBA support, DMA support, firmware

revision, etc.

b. View Jumper Settings — Select the drive model

number and configuration, then click View Jumper

Settings to display the selected jumper setting

diagram in your default Web browser.

Install an Additional Hard Drive:

Windows XP

1. Click the Start button and point to Control Panel > Performance and

Maintenance > Administrative Tools .

2. Double-click on the Computer Management icon and select Disk

Management on the left side.

3. Right-click on your new hard drive and proceed with partitioning

and formatting.

Windows 2000

1. Click the Start button and point to Settings > Control Panel >

Administrative Tools .

2. Double-click on the Computer Management icon and select Disk

Management on the left side.

3. Right-click on your new hard drive to proceed with partitioning and

formatting.

Western Digital is a registered trademark; and WD, the WD logo, Data Lifeguard, Data Lifeguard Tools, and SecureConnect are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

Specifications subject to change without notice.

2079-001042-A06 07/05

Alternate Instructions for Installing

a Drive (Windows XP/2000)

If your hard drive kit does not include a Data Lifeguard Tools CD, you

can use Windows built-in Disk Management utility to format and

partition your drive. If necessary, refer to your operating system

manual for detailed instructions.

Install a Single Hard Drive

1. Boot from the Windows XP or Windows 2000 Installation CD.

2. Follow the directions as prompted.

Install an Additional Hard Drive

Windows XP

1. Click the Start button and point to Control Panel > Performance and

Maintenance > Administrative Tools .

2. Double-click the Computer Management icon and select Disk

Management on the left side.

3. Right-click your new hard drive to proceed with partitioning and

formatting.

Windows 2000

1. Click the Start button and point to Settings > Control Panel >

Administrative Tools .

2. Double-click the Computer Management icon and select Disk

Management on the left side.

3. Right-click your new hard drive to proceed with partitioning and

formatting.

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